2nd Line Support Engineer
- Hiring Organisation
- Wolviston Management Services
- Location
- Edinburgh, Leith, City of Edinburgh, United Kingdom
- Employment Type
- Permanent
endpoint management solutions Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls Support Windows Server and hybrid cloud environments Investigate security, endpoint and access-related incidents Take ownership of escalated tickets from initial investigation through to resolution Communicate effectively with customers … Windows 10/11 and Windows Server environments Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls Experience supporting hybrid and cloud-based environments Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills Experience working within an MSP environment would ...