experts have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of end … for maintaining high levels of customer satisfaction and operational efficiency within the organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times … print servers and Microsoft 365 services. This includes a future spec for the BYOD currently being discussed Ability to stay current with the latest IT trends and technologies, and to leverage this knowledge to drive continuous improvement. Customer Service and Support Act as a primary point of contact for More ❯
Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT Service Desk Analyst to join their team on a permanent contract . Part of the IT Service Desk team, you'll be responsible for ensuring timely and effective resolution of end-user issues … and requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and systems … laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of service desk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and remote support tools. More ❯
Our client is seeking to expand its Site Reliability Team and is now recruiting a Platform Analyst/Junior SRE. The role is based in Edinburgh and is permanent only. Experience in platform performance analysis across: Windows or Linux, Web Services (IIS) Databases (SQL Server) The role will involve … duties including: Working across IT and various teams Monitoring IT performance Reporting Some scripting *Representing the team at management meetings and presenting data Application Support, Windows, Linux, Web Services, IIS, SQL, Log analysis, Azure Monitor, Apps Insights, Solarwinds, Performance Monitoring. This is quite an interesting role with a More ❯
