Performance Delivery Manager - BPO
- Hiring Organisation
- Trip.com Group
- Location
- Edinburgh, Scotland, United Kingdom
mission is simple: to make every journey the best it can be, at the best possible price. The Role: We’re looking for a Performance Delivery Manager - BPO to drive operational excellence and performance across our global BPO partner network. You’ll champion Trip.com’s service standards … Trip.com and our partners, you’ll empower teams to deliver world-class service through insight, influence, and strong relationship management. What You'll Do: Performance Management: Monitor and analyse key performance metrics, including KPIs, NPS, QA, and service efficiency. Identify performance gaps and lead targeted initiatives ...