7 of 7 Permanent Problem Management Jobs in Edinburgh

professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the … team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever … practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for More ❯

basis. We operate a follow the sun model, which means you'll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we … throughout Europe. Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational … the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces More ❯

and smooth operation of our applications. You will deliver development and test services to our business. You will be responsible for tool selection, vendor management and the technical roadmap for one or more Royal London applications ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity … for an individual with a strong technical background and a passion for problem-solving to contribute to the growth and success of our organisation. This is a progressive role, joining the pensions applications teams, delivering scalable solutions to both our customers and employees. You will have the opportunity to … contributes to our values of strengthening our customers' mutual choice, by providing sustainable technology solutions to our customers. About the role You will provide problem management and incident resolution capability (production support) for the platform you are responsible for. Build trusting relationships with key stakeholders and internal customers. More ❯

skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project … with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in … execution through continuous improvement, change management and Agile/DevOps delivery methodologies. Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness). Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager. More ❯

skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project … with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in … execution through continuous improvement, change management and Agile/DevOps delivery methodologies. Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness). Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager. More ❯

skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project … with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in … execution through continuous improvement, change management and Agile/DevOps delivery methodologies. Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness). Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager. More ❯

on application changes, onboarding new technologies, and disaster recovery planning. If this excites you, we want to hear from you. Team Overview The Service Management Operations Group monitors, supports, and administers production environments for all BlackRock businesses, acting as first responders for troubleshooting and escalation. We collaborate globally, manage … to diagnose system performance and improve operations. Communicate effectively during incident management. Engineer solutions for environment recovery post-maintenance. Utilize ServiceNow for incident and problem management. Work on rotational weekend shifts. Qualifications A four-year degree in Computer Science, MIS, Mathematics, Physics, or Engineering. 1-2 years experience in … Production Support. Understanding of Linux administration fundamentals. Experience with Incident and Problem management. System administration experience is a plus. Programming skills in Java, Python, Perl, or shell scripting. Ability to learn new technologies quickly. Positive attitude and team spirit. Experience with Cloud Platforms like Azure, AWS, GCP. Pluses Interest More ❯