8 of 8 Permanent SLA Jobs in Edinburgh

using the ITSM tool, phone and email as required. Responsible for assessing and triaging service desk tickets according to issue type, in line with SLA and assigning to resolver groups or individuals in line with process in a timely manner. Identify the minimum dataset for requirements and manage the collation ...

liaison between internal teams and external managed service providers to ensure incidents and service requests are correctly routed and resolved within SLA targets. Supporting the Senior IT Service Manager and Head of Platform with escalated incidents and support issues. Driving a user-centred approach to service support and continuous service ...

ASA Recruitment’s client, a Public Sector organisation with offices in Edinburgh and Glasgow, is seeking an IT Support Analyst for an initial 6 month contract (inside IR35) at a daily rate of £200-£250 ...

Calero in Edinburgh seeks a Junior MDM Analyst to deliver managed services within SLA using Calero software solutions. You will process customer requests, maintain market data inventory, and prepare reports. The role emphasizes data analysis, Excel proficiency, basic SQL, and strong communication with customers. You will join a global team ...

client is seeking an experienced Field Engineer to join their Scottish team of engineers based around Edinburgh, Scotland. Main Responsibilities SLA-driven EPOS and IT support for hospitality, retail, and healthcare outlets. Diagnosis and rectification of EPoS, networking, and network devices. Project work including AV, digital signage, and customer rollouts. ...

## Customer Technical Support EngineerApply: Edinburgh, UK (ZUK129): Full time: Posted Today: R67285## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by ...

IT Support Engineer An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Engineer based in Edinburgh or London. The candidate must be based in ...

Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions. Responsibilities: Process requests from our customers in a way that will delight them Maintain market data inventory accurately using Calero’s cutting edge MDM software Reconcile and process vendor invoices … participate in regular service review meetings or conference calls with customers and relevant staff members Monitor and report on a regular basis, regarding Service Level Agreement metrics Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures Promote the managed service ...