2 of 2 Permanent SLA Jobs in Edinburgh

have: Previous experience in a customer service, operations support, administrative, or coordination role. Experience managing multiple tasks and prioritising workloads within a KPI- or SLA-driven environment. Strong communication skills and the confidence to engage with a wide range of stakeholders. Excellent organisational skills with a keen eye for detail. ...

Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers … relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great ...