IT Support Analyst
- Hiring Organisation
- Robert Half
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
contact between IT and the wider business, providing technical expertise, troubleshooting issues, supporting business applications and assisting with technology initiatives. Key Responsibilities User Support & Service Delivery Provide 1st and 2nd line technical support to staff across the organisation. * Diagnose and resolve hardware, software, and system issues * Manage incidents … service requests through the IT service desk, ensuring timely resolution. * Deliver desk-side, remote and telephone support to colleagues. Skills & Experience Essential Experience working in an IT Support or Service Desk role. * Strong knowledge of Windows operating systems. * Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). ...