1 to 25 of 30 DemandTrendPermanent Service Delivery Jobs in Edinburgh

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary More ❯

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high … level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will … be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are … uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An understanding of large scale infrastructure technologies including but not limited to: End User Device Configuration; Software Delivery; Hybrid Cloud Computing; Infrastructure Security Controls; Device Management Processes and Tools. • Modern cloud based device management tools and technologies such as Intune, Windows Autopilot, cloud hosted virtualised devices, or More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to 55.000/year. More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

and evolve secure, scalable, and resilient services. Work closely with fellow team members - including SREs, QA leads, and automation engineers - to ensure platform reliability and maturity. Work closely with delivery leads across delivery teams to define and embed technical standards, architectural direction, and best practices. Support delivery teams by removing friction, enabling flow, and providing architectural clarity. … capabilities to enhance platform efficiency, developer experience, and operational insight - from intelligent observability to automated documentation and beyond. Collaborate with internal stakeholders across the wider organisation (e.g., Operations, Compliance, Service Delivery, IT) to ensure platform alignment with business needs. Occasionally consult with customers to provide technical insight or support when platform-related queries arise. Overall we are looking More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards … name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents What we are looking for Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

Scrutiny Planning Team Leader 6 Month Contract (Inside IR35) Remote Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

is a full-time permanent post (37 hours) based in NHS Lothian. Base/Location: Westport (Hybrid working). The main purpose of this post is to support the delivery of the HISES portfolio by managing innovation testbed projects through forming collaborations with industry, NHS, academic and third sector partners. The post holder will be part of the HISES … UK or similar body, and provision of testbeds for industry partners and life science companies. We are looking for a highly motivated, innovative, and ambitious person to support the delivery of transformational and innovative change. The post holder will be a part of the core regional team based in NHS Lothian and will support this exciting programme of work. … the NHS Scotland Innovation Programme, be able to influence others, and be able to develop and maintain effective working relationships with senior managers, project stakeholders, and with third party service providers from across Scotland and beyond. The post requires considerable experience and awareness of service delivery in the NHS and with that the ability to work with More ❯

Life ( Job Number: ) Department of Geography Open-Ended/Permanent - Part Time Working Arrangements : TBC Closing Date Closing Date : 24-Aug-2025, 3:59:00 PM Disclosure and Barring Service Requirement : Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique … developing and coordinating the Centre's external relationships in academic, commercial, funding, and policy sectors. The research development aspects of the role will include: coordinating with partner institutions on delivery of research programmes; identifying research funding opportunities and supporting early career researchers in grant applications; working with the Directors on strategic planning; conducting reviews and evaluations; supporting researchers on … project planning and delivery; and contributing to the development and promotion of associated training programmes. The postholder will also direct the Centre's external relations activities, including by: developing mutually beneficial national and international partnerships with academic, commercial, policy, and voluntary sector partners to develop research and collaboration opportunities and influence wider policy and funding agendas; working with the More ❯

in operational improvement and change management. You'll work closely with the clinic's management team to assess current operations, identify gaps, and help drive a cultural shift in service delivery. Key Responsibilities Support the design and implementation of a new operating model. Provide operational coaching and guidance to the management team. Conduct process mapping and gap analysis to … help define the "to-be" model. Bridge operational gaps and support the team through change. What We're Looking For Proven experience as a Business Analyst in operational or service environments. Strong stakeholder engagement and coaching skills. Experience in healthcare or similar sectors is a plus. Ability to work independently and influence change at all levels. This is a … opportunity to make a real impact in a meaningful sector. If you're ready to bring your operational expertise to a team that's passionate about improving care and service delivery, we'd love to hear from you. Apply now or send your CV to More ❯

you thrive in transformation programmes where tech, people, and strategy meet ? This role is at the heart of a transformation programme, where your expertise will shape the design and delivery of a single HR platform that goes far beyond booking holidays or viewing payslips- its a gateway to career development, people analytics, and smarter decision-making. Your work will … directly support a modern, data-informed culture that puts people first. What Youll Do: Lead the end-to-end design and delivery of a new HR technology solution that enhances colleague experience through automation, mobile access, and intuitive self-service. Ensure the solution aligns with best practice HR processes, organisational strategy, and technical architecture. Collaborate across People, IS, and … sustainable, future-ready platform. Support testing, implementation, and change management to ensure successful adoption and long-term impact. Provide insight and data analytics to empower decision-making and improve service delivery. What Youll Bring: Proven experience delivering SaaS-based HR technology solutions in a medium to large organisation. Strong understanding of HR processes, data structures, and service delivery More ❯

be working in partnership with St Columba's Hospice Care to appoint a new Head of Digital Services - a strategic leadership role that will shape the future of digital delivery and innovation at one of Scotland's most respected independent charities. St Columba's Hospice Care has been delivering exceptional palliative and end-of-life care across Edinburgh and … Services will lead the Hospice's overall digital and IT strategy. Working as part of the senior leadership team, the role will be responsible for: Driving the development and delivery of digital programmes and technology transformation Leading a high-performing IT team to ensure responsive, secure, and user-centred systems Managing operational delivery, cyber risk, business continuity and … of AI, to improve efficiency and access Supporting cross-organisational change and digital innovation aligned to Hospice values The postholder will work across departments to deliver system improvements and service redesign that benefit staff, volunteers, patients, and families-ensuring digital capability is a core enabler of the Hospice's strategic ambitions. The Person We are looking for a credible More ❯

someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯

has become available with a well regarded practice who have a national presence. They are a leading organisation with an excellent reputation throughout the UK for providing first class service to clients across all of their wealth and employee benefits needs. The job can be based anywhere in the central belt within their Employee benefits team working alongside highly … their valued client base which continues to grow. With your excellent technical background and relationship management skills, you will work in partnership with your seniors to improve efficiency and service delivery to clients. To be successful in the role you will have previous corporate experience within an IFA office, Pensions Consultancy or In-house environment, dealing with all More ❯