1 to 25 of 42 Permanent Service Delivery Jobs in Edinburgh

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

description Connect to your IndustryDeloitte's Engineering practice is at the forefront of transforming businesses by bringing together cutting-edge tech programme delivery, quality assurance, and testing expertise. We empower clients to modernise their core business through our deep capabilities in application and infrastructure engineering, cloud strategy, transformation … teams deliver value to their customers and the organisation. [FG4.1]Deloitte is at the forefront of transforming our clients’ industries through enhanced service delivery and operational excellence. Atlassian's Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader ...

Apply: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail JobId=1218Employer: Ministry of JusticeJob summaryThis position is based NationallyJob descriptionLead Service ArchitectLocation: National*Closing Date: 30th SeptemberInterviews: W/C 12th October (subject to change)Grade: G6(MoJ candidates who are on a specialist grade, will … RolePlease note this role requires you to pass Security Check clearance. Please click on the link for details. We’re recruiting for a Lead Service Architect here at Justice Digital, Data and Science to be part of our warm and collaborative Technology Services Delivery (TSD) team.As Lead Service ...

each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.Service Delivery Manager (Data & Analytics)(3 x Project Delivery and 1 x Enablement Service)On 1 April 2026, NHS National Services Scotland … Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal ...

policies. We design, manage and maintain the IT services that support customs and international trade activities.Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head … Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder services that support the delivery of major digital services. You will lead the delivery of External Test Services, providing oversight ...

make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityAs a Consultant/Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. … will support the design and delivery of end-to-end service transformation, always with the customer at the core of our solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific ...

significant programmes that improve services for citizens, victims, witnesses, jurors and justice partners. Collaborating with multidisciplinary teams, you'll contribute to the design and delivery of innovative, person-centred solutions that make justice services more accessible, efficient and responsive to the needs of modern society. The Key Responsibilities Include … Service Delivery Delivery of agile strategic projects/portfolios associated with the SCTS Strategy and Annual Business Plan. Line management of delivery resources and teams. Work collaboratively with the other Strategic Partners to support the senior stakeholders in delivering the objectives set out in the SCTS ...

Audit Technology Support & Implementation Manager is responsible for leading the day-to-day operation of the ATT Support function, ensuring consistent, high-quality delivery of support across Audit Tools and Techniques (ATTs). The role will act as the primary escalation and coordination point between the support function … effectively and efficiently. The role plays a central position within the ATT support model, acting as the primary escalation point and ensuring alignment between service delivery, audit team needs, and the broader Transformation and ATT landscape. In doing so, the role enables audit teams to confidently adopt ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory … change. We orchestrate complex transactions to enable competitive advantage.Enterprise agility design and delivery: We design and deliver enterprise agility ways of working.Connect to your skills and professional experience We want people who will embody technology, understand the connection between the business problem, the technology solution and have the professional ...

Scotland welcomes applications from all sections of society.Senior Technical Consultant/Tech Lead (Data & Analytics)(1 x Business as Usual and 1 x Enablement Service)On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today … stronger, more connected service for tomorrow.As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health ...

navigate complexity, and embed transformation that lasts. You will work across AI, digital services and modern ways of working, in partnership with clients and delivery teams. Our Change Management consultants are “T-shaped” by design: with deep expertise in Change Management, and with breadth across Organisational Design and AI. … people side of AI implementation, driving adoption and embedding responsible AI practices DevOps transformation: enabling the cultural, structural and capability changes needed for continuous delivery and modern engineering practices Digital service delivery: supporting citizen-facing digital service rollouts through process redesign, training and stakeholder engagement Organisational ...

Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records. Raise purchase orders … maintain accurate digital records across multiple business systems to support effective service delivery and stock management. Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage. Use Microsoft 365 applications, including Outlook, Excel ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

ambitious targets and a commitment to being industry leaders.As a Manager, you will play a key role in leading complex client engagements, driving the delivery of cutting-edge contracting solutions, and fostering strong client relationships. You will lead high-performing project teams to deliver high-quality services … this role, you will possess deep expertise in consulting, transformation, and the contracting ecosystem. You will be responsible for the successful management and delivery of a portfolio of complex engagements, ensuring their profitability, productivity, and client satisfaction. A key focus will be on continuous innovation, developing new methodologies ...

Define agent roles, responsibilities, decision rights and control boundaries. Design operating models incorporating: Human-in-the-loop controls Exception handling Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Atos guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled … programmes. 6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 7. Benefits ...

consistently high standard. Key Responsibilities and Skills Operational Leadership Keep an overall view of how the account runs, and lead its day-to-day delivery Work with the QA, Automation and Pod Lead teams to find what's slowing things down and fix it Make sure work is delivered … accurately, efficiently and in line with agreed service levels (SLAs) Spot where automation or AI could save time or improve quality Brief our technical automation and AI teams clearly on what's needed, and see it through Data, Reporting & Risk Work with the Key Account Manager to read ...

team. Visit to learn more. About the Role We are seeking outstanding Executive/VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Systems Engineer, you'll serve as the technical authority for one or more AEMS projects, defining technical standards and validating solutions deployed by our delivery team. You'll produce comprehensive solution designs that balance technical excellence with operational requirements. Your role involves working closely across the wider business, partnering … ensuring compliance with Group standards while defining streamlined processes for efficient project delivery. Your expertise will inform business case development, outlining costs, benefits, and delivery approaches for system development or refresh initiatives. Throughout project delivery, you'll provide technical assistance to ensure successful completion with clear stakeholder communication. ...

aligned with organisational priorities. Lead the corporate business planning process, bringing together strategic planning, budgeting, workforce planning, performance measurement and reporting to support effective delivery and continuous improvement. Lead the implementation and continued development of the People Strategy, fostering an inclusive and high-performing organisational culture aligned with Crown … Data and Digital Strategy, ensuring that data is effectively governed and accessible, and that secure and scalable digital solutions support organisational performance and service delivery. Strengthen organisational resilience, supporting informed decision-making and the effective delivery of strategic priorities. Embed a culture of innovation, efficiency and data ...

aligned with organisational priorities. Lead the corporate business planning process, bringing together strategic planning, budgeting, workforce planning, performance measurement and reporting to support effective delivery and continuous improvement. Lead the implementation and continued development of the People Strategy, fostering an inclusive and high-performing organisational culture aligned with Crown … Data and Digital Strategy, ensuring that data is effectively governed and accessible, and that secure and scalable digital solutions support organisational performance and service delivery. Strengthen organisational resilience, supporting informed decision-making and the effective delivery of strategic priorities. Embed a culture of innovation, efficiency and data ...

across programmes, visualise and interpret complex data, and make data-informed decisions. Identifying opportunities for innovation and continuous improvement, proactively developing solutions that enhance service delivery and client outcomes. This list is not exhaustive, so please get in touch by emailing PeopleTeam@galbraithgroup.com to request a full ...

narrative: Develop and refine messaging, value propositions, and category POVs that support Deloitte’s tech-led market position and Global Tax & Legal’s evolving service delivery model.Build branding guidelines for products, platforms and solutions: Develop and evolve a strategic playbook for GT&L product, platform and solution branding ...

role you will:Lead HR Consulting projects across HR strategy, HR process & experience re-design, HR function optimisation and HR-led enterprise transformationLead global delivery teams to deliver the best outcomes for our clients on our HR transformation projects.Own client relationships and help to lead our clients to deliver … analysis to deliver data driven insights, recommendations, and innovation to solve our client’s challenges. Design and develop innovative HR operating models, including Service Delivery Models, using best-in-class research and insights.Leverage leading practice and conduct workshops with clients to re-design HR processes, with experience ...

seeking an Audit Technology Support & Implementation Manager to lead ATT support, coordinate onshore/offshore teams, and ensure scalable, high-quality service delivery across ATTs. You will act as primary escalation point, monitor demand, manage resources, and drive continuous improvement in processes and tools to empower audit teams ...

Public Services Delivery Scotland (PSD Scotland) is seeking a National Portfolio Director to provide executive-level leadership for the NHS Scotland Business Services Portfolio, including the ERP transformation across NHS Scotland. The role requires a credible senior leader with a background in digital and business transformation and a strong ...