2 of 2 Permanent Support Specialist Jobs in Edinburgh

Job Profile We are seeking a Dynamics Support Analyst to join our IT and Business Systems Operational team. You will support and maintain key business applications, including Dynamics 365 CRM and F&SCM , ensuring smooth operations and continuous improvement. Responsibilities Provide 1st & 2nd line support for users … troubleshoot issues, and escalate complex cases to third-party vendors. Manage support tickets, ensuring SLAs are met and user queries are resolved efficiently. Perform system administration, data management, and security maintenance . Support system upgrades, testing, and deployments, ensuring successful adoption of new features. Document support processes … deliver training to business users. Collaborate with cross-functional teams to optimize system performance and drive process improvements. Skills & Experience Experience in IT application support (1st, 2nd, and 3rd line). Strong knowledge of Dynamics 365 CRM & F&SCM . Familiarity with SQL, databases, and software development lifecycle . More ❯

Launch Your Tech Career with EIMS Global! Role: Tech Client Support Representative (German-speaking) 📍 Location: Hybrid – 3 days in our modern Bournemouth HQ (Granville Chambers, 21 Richmond Hill) & 2 days remote 💼 OTE: £28,000–£32,000 in Year 1 (Base + Quarterly Bonuses) EIMS Global Ltd is a fast … time of global expansion. No experience? No problem! If you bring the drive, curiosity, and hunger to grow, we’ll provide everything else — training, support, and a clear path to success in one of the highest-paying global industries: tech. 💡 What You’ll Be Doing Respond to inbound B2B … speaking customers (DACH region) Learn to understand and explain IT software solutions Build rapport with decision-makers and identify opportunities to upsell or expand support Collaborate with internal teams to resolve escalations and provide top-tier service Engage in continuous learning to build your tech knowledge and grow fast More ❯