Application Support Specialist
edinburgh, central scotland, United Kingdom
Vector Resourcing
Job Profile We are seeking a Dynamics Support Analyst to join our IT and Business Systems Operational team. You will support and maintain key business applications, including Dynamics 365 CRM and F&SCM , ensuring smooth operations and continuous improvement. Responsibilities Provide 1st & 2nd line support for users … troubleshoot issues, and escalate complex cases to third-party vendors. Manage support tickets, ensuring SLAs are met and user queries are resolved efficiently. Perform system administration, data management, and security maintenance . Support system upgrades, testing, and deployments, ensuring successful adoption of new features. Document support processes … deliver training to business users. Collaborate with cross-functional teams to optimize system performance and drive process improvements. Skills & Experience Experience in IT application support (1st, 2nd, and 3rd line). Strong knowledge of Dynamics 365 CRM & F&SCM . Familiarity with SQL, databases, and software development lifecycle . More ❯
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