Technology Service Desk Engineer
Edinburgh, United Kingdom
Quorum Cyber Security Limited
Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with Microsoft Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP / IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus … Know I Have Done A Great Job If: I consistently achieve first-call resolution rates above 75% for incidents within my scope Customer satisfaction scores remain above 4.5 / 5 for all support interactions I meet or exceed agreed SLA targets for response and resolution times End users provide positive feedback about the quality and professionalism of support More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: