Service Desk Manager
- Hiring Organisation
- HP4 Recruitment Ltd
- Location
- Egham, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers to reactive service works Ensure emergency and critical system faults are prioritised effectively Monitor live job progression to maintain response times and first-time fix performance Manage the scheduling and coordination … servicing requirements Review and manage Service and Install WIP alongside operational teams Identify ageing or stalled jobs and drive resolution with engineers and management teams Ensure accurate job status updates to support reporting, invoicing, and customer communication Support timely billing and invoice processing through completion sign ...