1st Line Support Engineer - £25-£27k - 12 month FTC
- Hiring Organisation
- Adele Carr Recruitment Limited
- Location
- Ellesmere Port, Merseyside, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £27,000 per annum
Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining … escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required ...