IT Service Desk Analyst - 1st & 2nd Line IT Support
- Hiring Organisation
- Mackenzie Jones IT
- Location
- North Cambridgeshire, Ely, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum c£30k - £35k + Excellent Benefits Pa
Support experience to join the Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with … Technical Skills Required: 1st & some 2nd Line IT Support: Hands-on troubleshooting and resolution of hardware, software, business application, connectivity & end-user computing issues. Microsoft 365: Supporting & troubleshooting Microsoft 365 applications, including Outlook, Teams, Word, Excel & other Microsoft productivity tools. Active Directory/User Administration: Creating, modifying ...