IT Service Desk Analyst - 1st & 2nd Line IT Support
- Hiring Organisation
- Mackenzie Jones IT
- Location
- North Cambridgeshire, Ely, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum c£30k - £35k + Excellent Benefits Pa
colleagues, you will provide responsive and effective IT Support, ensuring technical issues are resolved efficiently and within agreed Service Level Agreements (SLAs). Technical Skills Required: 1st & some 2nd Line IT Support: Hands-on troubleshooting and resolution of hardware, software, business application, connectivity & end-user computing issues. Microsoft … investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability and a proactive, customer-focused approach to IT support. Desirable Experience: Previous experience in a 1st & 2nd Line ...