4 of 4 Permanent Customer Service Jobs in Enfield

Service Desk Administrator Annual Salary: £28,000 - £35,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

and assigning them to the relevant on-site estate and facilities team/contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), PO/order raising, updating of RAMS and total end to end maintenance and estates resolution using the Planon software. Duties/overview include Helpdesk Management … Oversee the shared Helpdesk inbox, ensuring all queries and work orders are logged, prioritised, and actioned appropriately. Liaise with customer-facing teams to ensure accurate and up-to-date information is recorded and accessible. Procurement & Financial Tracking Raise and track purchase orders, monitor invoices to ensure alignment with services delivered, and resolve discrepancies. Assist with stock level management to … liaise with contractors and internal teams to identify causes and implement remedial actions. Stakeholder Engagement Maintain excellent relationships with site teams, contractors, and building occupants. Ensure effective communication and customer service standards are upheld, providing regular updates and feedback to stakeholders. Systems Support Assist the Systems Manager in generating reports and dashboards that reflect current workloads, performance metrics More ❯