5 of 5 Permanent 1st/2nd Line Support Analyst Jobs in England

Technical Support Engineer / 1st / 2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st / 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core … with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages. * Collect missing / necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer / 1st More ❯

Support the UK's most automated distribution centre with 1st / 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse / automation experience … need IT expertise. This role is ideal for you if: You’ve worked in a warehouse or logistics setting and understand shift patterns, 24 / 7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st / 2nd … comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 1st / 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging More ❯

1st / 2nd Line IT Support – Join a Growing Tech Team! Are you passionate about technology and ready to take the next step in your IT career? We're looking for a proactive and detail-driven 1st / 2nd Line Support Technician to join a dynamic IT team. What you’ll be doing: Building and deploying Windows desktops and laptops Installing and configuring a range of standard business applications Logging and escalating faults or configuration requests to third-party suppliers Monitoring … the IT support mailbox and handling 1st and 2nd line support tickets What we’re looking for: Strong communication skills with a user-first approach Excellent attention to detail and a methodical mindset Ability to prioritise effectively and stay calm More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support … that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users … take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st / 2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity More ❯

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯