1 to 25 of 58 DemandTrendPermanent 1st Line Support Jobs in England

THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : +44 (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 – Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently … a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st … contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid – 4 days remote/one day office – Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you’ll be first point of contact for our customers More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯

1st Line Support EngineerLondonBoutique MSPSalary - Up to £35K + Benefits | London 1st Line Support Engineer needed. Are you a confident 1st Line Support Engineer with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that … supports a range of boutique hotels and commercial clients across Central London. Location: Covent Garden, London (office-based with regular site visits in Central London) The Role As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients – mainly boutique hotels – helping resolve IT issues and carrying … a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role. Key Responsibilities: Provide 1st line IT support to clients on-site and remotely Carry out BAU and project-based support tasks Escalate more complex issues when needed More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. IT Service Desk Analyst/1st Line Support … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests … of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line Support Analyst Attributes/Skills: * Experience working within a law firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests … of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line Support Analyst Attributes/Skills: * Experience working within a law firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of More ❯

ROLE: 1st Line Support HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products within … to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse … industries. My client has an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. … The 1st Line Support Analyst will have a solid MSP background and alongside their technical capability will be an outstanding communicator driven by top level customer service. You will have proven 1st line technical competency in technology such as Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. You will also demonstrate More ❯

1st Line Support Technician Location: Elstree Type: Full-time | Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our … organisation. About the Role: As a 1st Line Support Technician, you’ll provide front-line technical support to end-users across the business. You’ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support … configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent More ❯

1st Line Support Manchester £27k Do you have 1st Line Support experience and want to take the next step in your IT career? Are you ready to join a collaborative and dynamic team in a fantastic office environment? Do you want to work in an environment that values teamwork? In … by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact. We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service … IT Service Desk and other departments to ensure seamless collaboration. Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support. What We’re Looking For: Proven 1st Line Support experience . Excellent verbal and written communication skills. A proactive, customer-focused attitude with the ability to handle tasks efficiently. Strong troubleshooting skills More ❯

1st Line IT Support Engineer - £24,000 - £27,000 DOE - Three Legged Cross Our client is a growing IT and Telecoms Managed Service Provider (MSP) , supporting over 500 active business customers across Dorset and Hampshire. They deliver a full suite of IT and telecoms services—including cloud solutions, VoIP, network infrastructure, cybersecurity, and end-user … support—to businesses of all sizes and sectors. Due to continued growth, they are seeking a motivated 1st Line IT Support Engineer to join their dynamic support desk team. This is an excellent opportunity for someone with a genuine passion for technology, who enjoys solving problems and delivering excellent customer service. … experience but have a strong interest in computing, a technical mindset, and a customer-first attitude. Full training and ongoing development are provided. Key Responsibilities As a 1st Line Support Engineer, you will be the first point of contact for customer support queries. Your main responsibilities will include: • Providing remote helpdesk More ❯

1st Line IT Support Engineer - £24,000 - £27,000 DOE - Three Legged Cross Our client is a growing IT and Telecoms Managed Service Provider (MSP), supporting over 500 active business customers across Dorset and Hampshire. They deliver a full suite of IT and telecoms services—including cloud solutions, VoIP, network infrastructure, cybersecurity, and end-user … support—to businesses of all sizes and sectors. Due to continued growth, they are seeking a motivated 1st Line IT Support Engineer to join their dynamic support desk team. This is an excellent opportunity for someone with a genuine passion for technology , who enjoys solving problems and delivering excellent customer service. … experience but have a strong interest in computing , a technical mindset , and a customer-first attitude . Full training and ongoing development are provided. Key Responsibilities As a 1st Line Support Engineer, you will be the first point of contact for customer support queries. Your main responsibilities will include: • Providing remote helpdesk More ❯

1st Line Support Engineer - Berkhamsted - Excellent benefits - permanent We are looking for a motivated and customer-focused 1st Line Support Engineer to join our IT team. This role is essential to the smooth running of our IT systems and provides an excellent opportunity to develop both technical and professional skills. … As a key member of the department, you will be the first point of contact for IT queries, providing 1st and 2nd line support to colleagues across the business. You’ll work closely with the Head of Technology and gain hands-on experience across a wide range of IT support activities, with the … cash plan, Private Healthcare & Pension plan Enhanced maternity and paternity pay Paid parking Early finish Fridays Socials galore: BBQs, team meals, multiple charity events, Directors lunches Main Duties: Provide 1st line IT support across hardware, software, and business applications. Log, track, and resolve issues via the internal Helpdesk system. Diagnose and repair desktops, laptops, and More ❯

1st Line Technician Borehamwood £24,000k pa - £25,000k pa Nouvo Recruitment are working with a local organisation who are looking for an experienced individual to join their IT Department. The successful candidate will be responsible for: To provide 1stline technical support queries professionally and efficiently To work effectively and productively with 1st line support To take ownership of user problems, perform technical diagnosis and fix the issue either remotely or arrange a site visit. To log all calls on the tickets logging system and maintain full documentation To maintain user security on all systems Ensures that internal SLA’s and ITIL processes … are followed Maintain a knowledge base of any software or hardware problems detected To arrange for external support visit where problems cannot be resolved remotely Manage the 1st line support team To be successful as 1st line Technician you’ll need: Strong knowledge of Microsoft based operating systems with emphasis More ❯

Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients … own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops … mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage More ❯

1st Line Support Engineer Preston (Hybrid option after 6 months) £24,500 A 1st Line Support Engineer is required for our client who are based in Preston. The successful candidate will act as the first point of contact for technical issues across the organisation. You'll provide support via phone, Teams, email, and in person, ensuring high levels of customer service and timely resolution of issues. Key Responsibilities Provide 1st line technical support and escalate when needed Log and manage tickets via ITSM system Maintain and repair desktops, laptops, and IT equipment Manage IT assets and user accounts Support … LAN/WAN, DHCP, DNS) Windows 11, Office 365, Firewalls, Disaster recovery Desirable: PowerShell, Intune, Defender, Power BI, macOS Attributes Strong stakeholder management and multitasking skills Ability to support users across multiple sites, including remote users More ❯

1st Line Support Engineer Preston (Hybrid option after 6 months) 24,500 A 1st Line Support Engineer is required for our client who are based in Preston. The successful candidate will act as the first point of contact for technical issues across the organisation. You'll provide support via phone, Teams, email, and in person, ensuring high levels of customer service and timely resolution of issues. Key Responsibilities Provide 1st line technical support and escalate when needed Log and manage tickets via ITSM system Maintain and repair desktops, laptops, and IT equipment Manage IT assets and user accounts Support … LAN/WAN, DHCP, DNS) Windows 11, Office 365, Firewalls, Disaster recovery Desirable: PowerShell, Intune, Defender, Power BI, macOS Attributes Strong stakeholder management and multitasking skills Ability to support users across multiple sites, including remote users More ❯

1st Line IT Support Analyst – Microsoft 365 Specialist Location : Borehamwood, WD6 1JD Salary : £25,000 – £30,000 DOE + Excellent Benefits Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years … Advanced Specialisation in Azure Virtual Desktop), we pride ourselves on delivering exceptional client experiences while developing and supporting our people. We’re growing, and we’re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team. What you’ll be doing as our 1st … Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools. What we’re looking for To hit the ground running, you’ll ideally have 2–3 years’ experience in a 1st line support role and proven knowledge in: Microsoft 365 administration & support (essential) Microsoft Azure & Entra Intune & Active Directory Windows Server (2019/ More ❯

Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology … thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and … hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1st Line IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯

1st Line IT Support Engineer – Growing MSP | £24k–£27k Benefits | Dorset/Hampshire Are you a talented 1st Line IT Support Engineer looking to take the next step in your career? This is your chance to join a well-established Managed Service Provider with 30+ years in business, a loyal … ll work with a range of technologies including Microsoft 365 , Windows Server/Desktop , Mac OS , LAN/WAN networking , and managed Wi-Fi solutions . Key responsibilities: Deliver 1st Line diagnosis and resolution with high first-time fix rates Log, manage & prioritise tickets via phone, email & portal Support Microsoft 365 admin, Windows, Mac OS … networking & backups Meet SLA targets while maintaining excellent communication Keep clear documentation & contribute to the knowledge base We’re looking for: Previous 1st Line Support experience (MSP background preferred) Strong technical skills with Microsoft 365, Windows Server/Desktop Knowledge of Mac OS, virtualisation, and networking advantageous Great communicator with excellent organisational skills Full UK More ❯

their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you’ll be the bridge between users and … exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician? Salary: £27,000 - £30,000? Location: Redhill ( own transport required due to location )?? Perks & Benefits: 22 days annual leave (increasing to … with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others More ❯

We are Hiring for an incredibly supportive company- Senior Regional 1st Line IT Support Analyst - Eastleigh (Hampshire) £40,560 (plus comprehensive benefits) benefits including pension schemes with contributions up to 10%, 28 days holiday the opportunity to buy and sell holiday, Life assurance of 5x your annual salary, Generous parental and family leave, Health and … wellbeing packages This is a Permanent, Full-Time vacancy Your new role We're delighted to announce we're looking for a Senior Regional 1st Line Support Analyst to support, manage and inspire our fantastic 1st Line team to continue to deliver a first class service to our colleagues. Apart … can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home. You have: Substantive experience in a 1st Line IT support role and: • Experience or enthusiasm and desire to manage a group of talented individuals. • Proactive approach to minimising failure demand in service More ❯

1st line contact centre support +Permanent opportunity +Security cleared role - must be eligilble for DV clearance +On site in London Skills: +1st line support experience +Windows Server +Willingness to go through DV clearance - Sole British national - due to nature of the project The schedule consists of three 11-hour day shifts … followed by three 11-hour night shifts, and then six days off. We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out … skills Effective inter-personal skills Customer service orientation Ability to work alone whilst under pressure Enthusiastic team player Flexible, adaptable & customer-orientated If you'd like to discuss this 1st line contact centre role in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

Do you have 1st Line Support experience and want to take the next step in your IT career? Are you ready to join a collaborative and dynamic team in a fantastic office environment? Do you want to work in an environment that values teamwork? In this office-based role, you will work across 3 locations … by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact. We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service … IT Service Desk and other departments to ensure seamless collaboration. Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support. What We’re Looking For: Proven 1st Line Support experience. Excellent verbal and written communication skills. A proactive, customer-focused attitude with the ability to handle tasks efficiently. Strong troubleshooting skills for More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly … IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when … Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality More ❯