Permanent Budget Management Jobs in England

1 to 25 of 184 Permanent Budget Management Jobs in England

Project Governance PMO - London

London, United Kingdom
FDM Group Ltd
onsite role based in London. Our client is seeking an experienced PMO or Project Governance Specialist to join their PMO team. The role holder will be responsible for delivery management reporting, planning, and supporting their Portfolio/Programme Leads, as well as the Head of IPR and the Head of Project Governance, in the implementation of the portfolio strategy. … continually improve project, programme and portfolio governance, controls, methods and tools About You Requirements Minimum 5 years proven track record in a PMO or Project Governance role Formal project management training (e.g. Prince II Foundation, PMI, APM) Demonstrable experience in executive reporting and financial process delivery and oversight Accounting experience in understanding project cost categorisation and impact to broader … experience of Planview and Power BI or equivalent toolset MS Office - expert knowledge of Powerpoint, Word, Visio Sharepoint - intermediate knowledge Waterfall project delivery lifecycle knowledge including Knowledge of project management processes, including RAID log management, financials and resource management Management of project books and records throughout the lifetime of a project Experience of managing project baselines More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Partnerships Manager A.S.O. UK (filiale anglaise)

London, United Kingdom
Hybrid / WFH Options
A.S.O. - Amaury Sport Organisation
interests who take great pride in the events we deliver. The Role Reporting to Senior Partnerships Manager, we are looking for an ambitious individual with campaign delivery and account management experience. The role will be a instrumental member of the partnerships team, leading on their own accounts for both brands and charities, supporting on title partnership & other accounts alongside … within a fast-paced commercial environment. We are looking for an individual with outstanding organisational skills, proactive approach to client servicing, with high-level ability in account administration & project management, who thrives on delivering impactful campaigns through digital platforms, community experiences and event day activations. The role will involve full-cycle account delivery: supporting new business team in pitch … We work with a range of brands, charities and corporates, including adidas, PUMA, HOKA, Cancer Research UK, Alzheimer's Society, JustGiving, Deliciously Ella, JLL and many others. Key Responsibilities Management of day-to-day delivery of key partner accounts (charities and brands). To lead meetings with your partners to understand partner objectives (whether they be brand awareness, data More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Vice President, Programme Manager

London, United Kingdom
MUFG Bank, Ltd
has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.The Group's operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan's … the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning.The Risk & Pele Portfolio is part of the Project Promotion team … To lead and oversee the project of MUS Risk projects within the Risk Portfolio. The successful candidate will be responsible for managing the end-to-end execution of risk management-related initiatives, ensuring projects align with business objectives, regulatory requirements, and industry best practices KEY RESPONSIBILITIES Project Management for MUS Risk area: Lead and manage the all of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of IT

Kent, England, United Kingdom
Comtecs Ltd
Head of IT Head of Information Technology/Head of Information Systems – IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k – £110k +Bonus +Benefits (Negotiable of experience). Head … organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate … and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and More ❯
Employment Type: Full-Time
Salary: £95,000 - £110,000 per annum
Posted:

Automation Project Manager

Telford, Shropshire, West Midlands, United Kingdom
Premier Technical Recruitment
off for the automation of the project - including (but not limited to) FDS, electrical design, FAT, electrical installation planning, commissioning & final acceptance testing. Responsible for all aspects of Resource Management for each assigned project, you will ensure projects materials are identified, in budget, ordered and delivered onsite to project schedule and will create associated project documentation to satisfy … Project Manager will oversee the activities of fellow team members and ensure compliance with relevant H&S legislation as applicable and provide high level weekly project updates to the management team detailing Key risks, opportunities and escalations as necessary. Able to work away as required and also attend meetings at an associated facility in Nottingham, you will undertake additional … as part of the team, both on site and in the workshop, ensuring all relevant Health and Safety legislation is adhered to. Skilled in all aspects of scheduling, prioritization, budget management, task management and risk management, you will essentially demonstrate at least 5 years previous experience of project management within a logistics automation environment with More ❯
Employment Type: Permanent
Salary: £80,000
Posted:

Automation Project Manager

Wellington, Shropshire, United Kingdom
Premier Technical Recruitment
off for the automation of the project - including (but not limited to) FDS, electrical design, FAT, electrical installation planning, commissioning & final acceptance testing. Responsible for all aspects of Resource Management for each assigned project, you will ensure projects materials are identified, in budget, ordered and delivered onsite to project schedule and will create associated project documentation to satisfy … Project Manager will oversee the activities of fellow team members and ensure compliance with relevant H&S legislation as applicable and provide high level weekly project updates to the management team detailing Key risks, opportunities and escalations as necessary. Able to work away as required and also attend meetings at an associated facility in Nottingham, you will undertake additional … as part of the team, both on site and in the workshop, ensuring all relevant Health and Safety legislation is adhered to. Skilled in all aspects of scheduling, prioritization, budget management, task management and risk management, you will essentially demonstrate at least 5 years previous experience of project management within a logistics automation environment with More ❯
Employment Type: Permanent
Salary: GBP 70,000 - 80,000 Annual
Posted:

Automation Project Engineer

Wellington, Shropshire, United Kingdom
Premier Technical Recruitment
limited to) FDS, electrical design (including AutoCAD layouts and converting mechanical layout into Controls layout), FAT, electrical installation planning, commissioning & final acceptance testing. Responsible for all aspects of Resource Management for each assigned project, you will ensure projects materials are identified, in budget, ordered and delivered onsite to project schedule and will create associated project documentation to satisfy … as part of the team, both on site and in the workshop, ensuring all relevant Health and Safety legislation is adhered to. Skilled in all aspects of scheduling, prioritization, budget management, task management and risk management, you will essentially demonstrate at least 3 years previous experience of project management within a logistics automation environment with More ❯
Employment Type: Permanent
Salary: GBP 65,000 - 75,000 Annual
Posted:

Automation Project Engineer

Telford, Shropshire, West Midlands, United Kingdom
Premier Technical Recruitment
limited to) FDS, electrical design (including AutoCAD layouts and converting mechanical layout into Controls layout), FAT, electrical installation planning, commissioning & final acceptance testing. Responsible for all aspects of Resource Management for each assigned project, you will ensure projects materials are identified, in budget, ordered and delivered onsite to project schedule and will create associated project documentation to satisfy … as part of the team, both on site and in the workshop, ensuring all relevant Health and Safety legislation is adhered to. Skilled in all aspects of scheduling, prioritization, budget management, task management and risk management, you will essentially demonstrate at least 3 years previous experience of project management within a logistics automation environment with More ❯
Employment Type: Permanent
Salary: £75,000
Posted:

Principal Consultant

Manchester, Lancashire, England, United Kingdom
Sagacity
expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change Management and Strategy Where you are the Client Lead, you will be accountable for understanding the holistic view of all agreed client deliverables … and owning client relationships from a delivery perspective including but not limited to: Using problem-solving skills to develop creative solutions to meet the challenges our client is facing Management of key stakeholder relationships, project meetings/working groups, steering meetings and Quarterly Business Reviews (where appropriate) Pack preparation including content creation for key meetings (meeting minutes/outputs … deliverable wherever possible Understanding Business Cases and being able to interrogate/question results, drawing on the insights on the project scope and objectives Conducting detailed planning and ongoing management of the project plan to deliver the client’s requirements within the agreed timeframe Proactively identifying, communicating and problem solving to mitigate client delivery risks and issues Ensuring resource More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Principal Consultant

London, South East, England, United Kingdom
Sagacity
expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change Management and Strategy Where you are the Client Lead, you will be accountable for understanding the holistic view of all agreed client deliverables … and owning client relationships from a delivery perspective including but not limited to: Using problem-solving skills to develop creative solutions to meet the challenges our client is facing Management of key stakeholder relationships, project meetings/working groups, steering meetings and Quarterly Business Reviews (where appropriate) Pack preparation including content creation for key meetings (meeting minutes/outputs … deliverable wherever possible Understanding Business Cases and being able to interrogate/question results, drawing on the insights on the project scope and objectives Conducting detailed planning and ongoing management of the project plan to deliver the client’s requirements within the agreed timeframe Proactively identifying, communicating and problem solving to mitigate client delivery risks and issues Ensuring resource More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

IT Project Manager

Market Drayton, Shropshire, West Midlands, United Kingdom
Hybrid / WFH Options
Muller Dairy
execution and successful delivery/leading of Group IT projects. You will lead projects, plan resources and govern those projects according to strict deadlines and within set and agreed budget, while adhering to relevant Mueller policies (especially GO), rules and guidelines. You will also be responsible for the execution and compliance of Project Management Governance (portfolio management, resource management, PM trainings, etc.) T he role is located Market Drayton in Shropshire; a hybrid working model applies with 3 days on site. Your challenge for the IT Project Manager: - Work with key stakeholders, project team and others when relevant to: ?Facilitate the definition of the project scope, requirements and deliverables using Mueller standard documentation ?Define project … tasks (work breakdown structure) and resource requirements using Mueller standard documentation ?Manage the project budget in line with business expectations and budgetary commitments ?Develop, control and communicate the project plan, timeline and milestones ?Track and report project deliverables to the project team and stakeholders ?Manage Risk, Issues and Changes on an ongoing basis ?Ensure that any deliverables requiring support More ❯
Employment Type: Permanent, Work From Home
Posted:

Project Manager

Buckinghamshire, United Kingdom
YT Technologies
proposal activities too. Key Responsibilities; Accountable for the delivery of assigned Projects, both internally funded and customer funded. Responsibility for supply chain activities on assigned projects, including delivery, relationship management, supplier PoC and negotiations. Bids and proposals management, including budget management, resource planning, process management, bid writing and bid delivery. Customer point of contact for … assigned projects. Supporting the functional leads to introduce new process, tools and Standard Operating Procedures (SOPs). This will include the introduction and management of Key Performance Indicators (KPIs) and Metrics on projects. Key Skills; Project lead experience, able to demonstrate successful project leadership through knowledge and experience. Bids and Proposal experience, able to demonstrate an experience and knowledge More ❯
Employment Type: Permanent
Salary: GBP 50,000 - 70,000 Annual
Posted:

Project Manager

Milton Keynes, Buckinghamshire, South East, United Kingdom
YT Technologies
proposal activities too. Key Responsibilities; Accountable for the delivery of assigned Projects, both internally funded and customer funded. Responsibility for supply chain activities on assigned projects, including delivery, relationship management, supplier PoC and negotiations. Bids and proposals management, including budget management, resource planning, process management, bid writing and bid delivery. Customer point of contact for … assigned projects. Supporting the functional leads to introduce new process, tools and Standard Operating Procedures (SOPs). This will include the introduction and management of Key Performance Indicators (KPIs) and Metrics on projects. Key Skills; Project lead experience, able to demonstrate successful project leadership through knowledge and experience. Bids and Proposal experience, able to demonstrate an experience and knowledge More ❯
Employment Type: Permanent
Salary: £75,000
Posted:

PMO Manager - Strategy & Value Management

York, Yorkshire, United Kingdom
Hiscox SA
are only united by our ability to provide specialist insurance tailored to their needs. The role We are seeking an experienced and dynamic PMO Manager to join the Programme Management Office for a large strategic programme at Hiscox. This role is pivotal in ensuring the successful delivery of a high-profile, multi-year transformation programme that spans multiple business … units. you will be responsible for the operational management of the Programme Management Office, ensuring robust governance, planning, and reporting across all workstreams, establishing and maintaining best-in-class PMO practices, support to programme leadership, and ensuring alignment with strategic objectives. You will play critical role in ensuring the programme is delivered with discipline, transparency, and control. What … controls, and reporting. + Develop and maintain programme plans, RAID logs, dashboards, and KPIs. + Ensure adherence to delivery frameworks, methodologies (e.g., Agile, Waterfall, Hybrid), and quality standards. Stakeholder Management + Act as a key liaison between programme leadership, delivery teams, and senior stakeholders. + Prepare and present high-quality reports and updates for steering committees and executive boards. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Project Manager

London, United Kingdom
Autolus Limited
projects within their remit, ensuring delivery to the defined requirements, quality standards, timeframe and budget. You will need to be able to present high level, succinct updates to senior management, ensuring that a clear and current position is presented whilst ensuring that the business goals and benefits are being achieved. Act as an ambassador of the PMO and IT … expectation to be on site 3 days/week. Business needs will determine timing of onsite work. Key Responsibilities Lead projects from requirements definition through deployment, identifying schedules, scope, budget estimation and implementation plans, including risk mitigation. Collaborate with team members across various functions and external vendors to ensure high-quality, on time and on budget delivery. Develop … and manage project documents, including project plans, RAID log, communication plan, and budget in line with established PMO governance and methodology. Identify, monitor, and mitigate risks throughout the project lifecycle, escalating critical issues as needed. Coordinate internal and external resources to ensure that projects adhere to scope, schedule and budget. Lead regular status and working meetings with project team More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Client Business Intelligence & Insights, Investor Services - Director

London, United Kingdom
Hybrid / WFH Options
Citigroup Inc
and user needs. Product Delivery and Execution: Oversee the end-to-end product delivery lifecycle, from ideation to launch and post-launch support. Collaborate with engineering, design, and product management teams to ensure timely and high-quality product releases. Cross-functional Collaboration: Work closely with stakeholders across the organization, including product, engineering, marketing, sales, and customer support, to ensure … to senior leadership. Market Analysis and Competitive Intelligence: Stay abreast of market trends, competitive landscape, and emerging technologies in the fintech space. Identify opportunities for product innovation and differentiation. Budget Management: Oversee budget planning, tracking, and reporting for Clarity, ensuring efficient resource allocation and cost control. What we'll need from you Significant relevant experience in product … management, UX design, or a related field, with at least 5 years in a leadership position. Clear understanding and proven partnership with client teams to deliver on a durable Client Experience program. Experience in Financial Services preferred. Deep understanding of UX/CX principles and best practices. Strong appreciation and deep experience with Agile delivery methodologies. Proven track record More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Partnerships Manager

London, United Kingdom
News Corporation
to grow our reach, audience and influence. The role will leverage cutting edge products & solutions through partnerships focused on common goals and requires both business development acumen and relationship management skills - success will include growing existing partnerships, identifying and securing new partnerships and representing Dow Jones at local, in market associations. You Will Identify and own Dow Jones' engagement … DJ solutions resonate with partners, focusing on growth while cultivating mutually beneficial outcomes Responsible for evaluating the suitability of partnerships with media organizations, subsequently negotiating our agreements Exemplary relationship management skills, helping to retain and increase current partnerships, continuously keeping our partners up to date on Dow Jones and new opportunities to grow together You will be responsible for … these communities is also important for your success. Experience of managing partnerships across media, telcos, associations and membership groups Proven experience in business negotiations and internal/external relationship management A minimum of 5 years experience in a strategic, advisory or relationship management position Occasional travel may be required. Cross functional stakeholder management/influencing skills (internal More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Website Platform Manager

Leominster, Herefordshire, West Midlands, United Kingdom
Hybrid / WFH Options
Kingspan
available, you will be able to commute to your nearest site ideally twice a week. As the Website Platform Manager you will be responsible for the end-to-end management, performance, and evolution of our global website platform, which combines a headless CMS with an integrated Logik-powered product hub. You will ensure the platform delivers a seamless, high … and meets enterprise performance, security, and scalability standards. Responsibilities of our Website Platform Manager Platform Ownership Serve as the primary owner for the global website platform, overseeing its content management system, product hub integration, and related services. Maintain the platform roadmap, balancing global business priorities, regional needs, and technical improvements. Business continuity planning. Technical Oversight Liaise with development partners … content publishing, quality standards, and approval workflows. Provide CMS training and support for global and regional content teams. Data privacy (GDPR/CCPA) and cookie & consent management. Domain & DNS Management (e.g SSL certification) Cyber security operations including vulnerability management and penetration testing. Regulatory compliance in local markets. Code quality & security including release management and change controls. Data More ❯
Employment Type: Permanent, Work From Home
Posted:

Chief Executive Officer (CEO) - City Science Consulting

London, United Kingdom
Hybrid / WFH Options
City Science
are seeking a visionary Chief Executive Officer to lead City Science Consulting through its next phase of growth. The ideal candidate will combine strong business acumen and demonstrable people management skills with a passion for sustainability and engineering, and a deep understanding of the intersection between technology, data science, and regional planning. Role Responsibilities: Leadership Provide strategic leadership by … bought into the mission and ensure that roles, objectives/targets, progress and personal development plans are clearly defined and communicated through the organisation Mentor and support second-tier management to optimise the performance and skills development of staff across the consultancy business Overall, you will lead a talented interdisciplinary am, conducting work on high-profile client projects. The … ability to provide clear strategic leadership and support in areas such as project management, resource planning, contractual matters, business development, technical delivery and stakeholder management will be essential. Risk Management - taking responsibility for identifying, assessing, and mitigating business risks Thought-Leadership and Quality Assurance Ensuring City Science remains at the forefront of technical and policy developments within More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Digital IT Product Manager

West London, London, United Kingdom
Hybrid / WFH Options
Ashdown Group
paid A successful West London business is currently looking for an experienced Digital Product Manager to join its IT function. This exciting new role will focus on digital application management and managing a team to deliver enhancements and future automation based on business needs. Duties will include: - Managing internal team of Low Code Developer and Data Engineer - Working with … 3rd party vendors and internal team to deliver low-code applications and data warehousing across the Microsoft Power Platform - Gathering user and business requirements - Change management and chairing CAB - Improving efficiency through automating solutions - Oversee system enhancements and software upgrades - Oversee data engineering process - ETL/ELT pipelines with Azure Data Factory - Drive development of Snowflake Data Warehouse - Digital … roadmap development - IT projects To be considered suitable you will need the following skills/experience: - Understanding of the Microsoft Power Platform - Understanding of SDLC - Team management - Strong requirements gathering experience - Budget management and reporting - Vendor management - BI and Analytics (QlikSense) reporting - Exposure to automation/AI More ❯
Employment Type: Permanent, Work From Home
Salary: £70,000
Posted:

Digital IT Product Manager

London, South East, England, United Kingdom
Ashdown Group
paid A successful West London business is currently looking for an experienced Digital Product Manager to join its IT function. This exciting new role will focus on digital application management and managing a team to deliver enhancements and future automation based on business needs. Duties will include: - Managing internal team of Low Code Developer and Data Engineer - Working with … 3rd party vendors and internal team to deliver low-code applications and data warehousing across the Microsoft Power Platform - Gathering user and business requirements - Change management and chairing CAB - Improving efficiency through automating solutions - Oversee system enhancements and software upgrades - Oversee data engineering process - ETL/ELT pipelines with Azure Data Factory - Drive development of Snowflake Data Warehouse - Digital … roadmap development - IT projects To be considered suitable you will need the following skills/experience: - Understanding of the Microsoft Power Platform - Understanding of SDLC - Team management - Strong requirements gathering experience - Budget management and reporting - Vendor management - BI and Analytics (QlikSense) reporting - Exposure to automation/AI More ❯
Employment Type: Full-Time
Salary: £65,000 - £73,000 per annum
Posted:

Global IT Quality Engineer Senior Director & CoE Lead

London, United Kingdom
Boston Consulting Group
blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … control processes are applied consistently across all aspects of the technology stack, including cloud-native solutions, ensuring coverage across functional, non-functional, and performance testing. Introduce Automation and Release Management Rigor: Spearhead initiatives to introduce automated QA processes and establish formal QA frameworks for continuous integration/continuous delivery (CI/CD) pipelines. Lead efforts to automate end-to … that encourages knowledge sharing and the upskilling of team capabilities. Influential communication skills, with the ability to align organizational stakeholders around the quality assurance initiatives and strategy effectively. Vendor management & financial budget management Who You'll Work With IT CTO and Digital Engineering Platform Portfolio Lead Quality Engineering Chapter Leads and Tech Area Leads of Digital Products More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Service Delivery Manager

London, United Kingdom
Made Tech Limited
against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Service Delivery Manager

Manchester, Lancashire, United Kingdom
Made Tech Limited
against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Service Delivery Manager

Bristol, Gloucestershire, United Kingdom
Made Tech Limited
against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage … documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management … Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Budget Management
England
10th Percentile
£41,250
25th Percentile
£50,000
Median
£68,500
75th Percentile
£92,500
90th Percentile
£105,000