1 to 25 of 37 Permanent CMDB Jobs in England

looking for an experienced BMC Helix CMDB Architect to design, implement, and manage the CMDB within the BMC Helix ITSM ecosystem. The role focuses on building a scalable CMDB, ensuring data accuracy, and enabling effective service mapping to support IT operations. Key Responsibilities Design and maintain CMDB architecture aligned with … manage BMC Helix Discovery (ADDM) and Service Mapping Establish data governance, reconciliation, and normalization processes Ensure high data quality, accuracy, and completeness of CMDB Integrate CMDB with ITSM modules and external systems (cloud, monitoring, DevOps tools) Automate workflows using Helix Innovation Studio/Remedy Collaborate with stakeholders and drive CMDB ...

Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB, metadata, core data, data governance, security. Preferred: Experience in defining and implementing technical governance, architecture operating models, instance strategy. Good knowledge of IT best practices ...

endpoint and image strategy Intune/Configuration Manager Identity and access (AD/Entra ID, PAM, MFA) Secure collaboration, VDI, and remote access ITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation Ensure TS security assurance and accreditation, working closely with cyber and accrediting authorities. Redesign service operations to improve ...

estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration and VDI/remote access ITSM, CMDB, EDR/XDR and tooling consolidation Ensure Top Secret security assurance and accreditation Manage senior client stakeholders across multiple agencies Drive measurable benefits in cost ...

programme governance. Ensure all service, operational, and technical prerequisites are met before BAU approval. Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models). Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge). Work closely with SIAM/Service Operations teams to ensure ...

environemtns and ensure the teams are aligned with objectives Experience managing large telecom or enterprise platform programs Experience managing multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations. ...

across programmes and initiatives. Encourages collaboration, knowledge sharing, and alignment across teams operating within the SAP landscape. Architecture Artifacts Ensure that Nomad EA system, CMDB and other Architecture artifacts are maintained with the latest information Qualifications Detailed knowledge of how a best practice Solution Architecture function should operate Strong leadership ...

reusable, standardised data models. Experience producing audit-ready evidence packs and traceable KPI definitions (data lineage, controls, and sign-off). Exposure to ServiceNow, CMDB, or other ITSM/asset data sources used for operational reporting. Experience integrating data sources via APIs and automating scheduled reporting (e.g., scripted extracts/ ...

Knowledge of telecoms sales, delivery and support to underpin project deliverables Job Responsibilities Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls ...

user allocation. 2. User Onboarding and Offboarding Set up devices for new joiners, including first-time login, MFA configuration, and account setup. Update CMDB with accurate asset and user details. 3. Troubleshooting and Support Provide advanced-level support for operating system and Office-related issues. Troubleshoot OS installations, application compatibility ...

Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. Strong communications both written and oral, ability to present solutions to customers including senior management ...

Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions ...

Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions ...

Administrator* Service Now Certified Implementation Specialist* Service Now Application Developer* ITIL FoundationAdditional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantageYou will need to have strong communications both written and oral, ability to present solutions to customers ...

SPECIFICATION Systems Project Manager Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change and exception management controls Working with vendors ...

Helix Innovation Suite. Demonstrable experience in leading technical teams. Strong expertise in BMC Helix ITSM – hands‐on experience with modules such as Smart IT, CMDB, Change Management, Incident/Problem, etc. Knowledge of BMC Helix deployment in On‐Prem/SaaS environments using a container‐based approach. Working knowledge ...

Specialisations (choose relevant): Third‐Party Risk Management (TPRM), Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD), IT Asset Management (ITAM), Global Business Services (GBS). Consulting Acumen : Minimum five ...

Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration management database is maintained. Active handover to support engagement ensuring that technology implemented is supportable and maintainable. Ticket handling, updating, referral and closure of tickets Creation ...

needs and complex environments. Delivery Management Take overall accountability for end‐to‐end programme delivery and operational readiness. Ensure services are production‐ready, including CMDB, monitoring, and support enablement. Define requirements and acceptance criteria with stakeholders to remove ambiguity. Balance rapid delivery of business benefits with service quality and customer ...

needs and complex environments. Delivery Management Take overall accountability for end‐to‐end programme delivery and operational readiness. Ensure services are production‐ready, including CMDB, monitoring, and support enablement. Define requirements and acceptance criteria with stakeholders to remove ambiguity. Balance rapid delivery of business benefits with service quality and customer ...

large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align with best practices … maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development capability across Flows ...

ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance … Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture. ...

automation using workflows, business rules, and triggers Build and optimize service catalogs and self-service portals Migration & Transformation Oversee data migration (tickets, users, assets, CMDB) Ensure minimal disruption and strong user adoption CMDB & Asset Management Design and implement CMDB structure (CI classes, relationships) Manage asset lifecycle and integrations with discovery … experience with ITSM migrations Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks Preferred Qualifications ITIL certification (Foundation or higher) Experience ...

only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation including design … demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such as CSA and CIS-ITSM Excellent communication ...

solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers • Expertise … CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems • Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows • Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models • Strong understanding ...