to work effectively in cross-functional teams Customer service orientation with focus on delivering business value Preferred Qualifications Advanced Technical Skills Experience with Microsoft Copilot Studio for building intelligent chatbots and conversational AI solutions Familiarity with Power Platform CLI and ALM (Application Lifecycle Management) Experience with Azure Logic Apps, Functions, and other Azure services Knowledge of PowerShell scripting and automation More ❯
to implementation teams. Qualifications and Experience Bachelors or Masters degree in Computer Science, or a related field. Strong knowledge of AI and machine learning technologies related to customer experience (chatbots, NLP, sentiment analysis, etc.) Experience with Contact Centre/CX platforms and their integration with AI. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP More ❯
training to suit specific industries, ensuring it aligns with best practices and regulatory standards. Create Training Programs and Materials: Develop modules and engaging resources on conversational AI, NLP, and chatbot design. Assess Training Impact and Learner Progress: Evaluate participant understanding and refine content based on feedback and performance. Stay Current with Industry Trends and Tools: Update training materials with the More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
london (city of london), south east england, united kingdom
LTIMindtree
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
control, testing, CI/CD, monitoring. Desirable Skills Familiarity with LangChain, LlamaIndex, or similar orchestration frameworks. Experience with speech and voice AI APIs (Eleven Labs, Whisper). Knowledge of chatbot/voicebot design for customer service or sales. DevOps experience (Docker, Kubernetes, and CI/CD pipelines). If this is a role you would be interested in and want More ❯
eg, Intercom, Zendesk AI, Zapier), with the ability to collaborate seamlessly with product, engineering, and data teams. Experience designing and rolling out self-service solutions such as help centres, chatbots, or trigger-based automations. Strong analytical skills, with the ability to turn performance data and trends into practical, impactful improvements. Excellent communication and stakeholder management skills, with the ability to More ❯
e.g., Intercom, Zendesk AI, Zapier), with the ability to collaborate seamlessly with product, engineering, and data teams. Experience designing and rolling out self-service solutions such as help centres, chatbots, or trigger-based automations. Strong analytical skills, with the ability to turn performance data and trends into practical, impactful improvements. Excellent communication and stakeholder management skills, with the ability to More ❯
business needs into coded AI solutions . Desirable Skills Familiarity with LangChain, LlamaIndex , or similar orchestration frameworks. Experience with speech and voice AI APIs (ElevenLabs, Whisper). Knowledge of chatbot/voicebot design for customer service or sales. DevOps experience (Docker, Kubernetes, CI/CD pipelines). What my client Offer Salary: £40,000 – £55,000 DOE . The opportunity More ❯
identify opportunities for data science that add value to the business. Advance the use of AI within the business by building our next generation data products, e.g. recommendation systems, chatbots, text analytics systems, pricing and hedging optimisation and automatic insight generation systems. Work with stakeholders from across the business to turn business problems into data science solutions. Mentor junior members More ❯
Build and manage datasets for training and evaluation (structured + unstructured data from operations). Deploy models into production-ready services accessible by non-technical staff (e.g. APIs, dashboards, chatbots). Optimise models for speed, cost, and accuracy in day-to-day use. Automate data workflows and build pipelines to feed models with clean, updated data. Work with the AI More ❯
ability to collaborate across departments. Ideally you will also have some: Familiarity with Connex, or other call centre/marketing platforms. Understanding of AI and automation in customer service (chatbots, sentiment analysis, etc.). Experience with data analytics, BI tools (e.g., Tableau, Power BI), and performance dashboards. This fantastic new role is to be based in the companys office in More ❯
ability to collaborate across departments. Ideally you will also have some: Familiarity with Connex, or other call centre/marketing platforms. Understanding of AI and automation in customer service (chatbots, sentiment analysis, etc.). Experience with data analytics, BI tools (e.g., Tableau, Power BI), and performance dashboards. This fantastic new role is to be based in the company’s office More ❯
tools. Ability to create technical documentation and present to technical and non-technical audiences. Hands-on or solid understanding of LLMs, their capabilities, and fine-tuning. Knowledge of GenAI chatbots, summarization, and business applications. Familiarity with agentic architectures and automation systems. Preferred qualifications, capabilities, and skills Knowledge of cloud data science and machine learning services. Experience with distributed data analysis More ❯
technical support and troubleshooting. Conduct UX reviews to improve accessibility and effectiveness. Write and produce high-quality digital content, including copy and video. Support deployment of AI solutions like chatbots and predictive analytics. Update websites and apps with engaging, accurate content. Implement SEO best practices to boost visibility and engagement. You Will Have Experience writing and editing copy for digital More ❯
London, England, United Kingdom Hybrid / WFH Options
Hydrogen Group
Job Title: Product Owner - Conversational Banking AI (Chat & Voice) Location: London - Hybrid Rate: £500 - 559 per day Via Umbrella About the Role: A global bank is on a mission to build the world's best banking app and at the More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Hydrogen Group
Job Title: Product Owner - Conversational Banking AI (Chat & Voice) Location: London - Hybrid Rate: £500 - 559 per day Via Umbrella About the Role: A global bank is on a mission to build the world's best banking app and at the More ❯
value, and profitability. Excellent communicator — equally comfortable with developers, stakeholders, and clients. Pragmatic and adaptable, thrives in fast-paced and ambiguous environments. Nice-to-haves: exposure to conversational AI, chatbots, or service platforms, plus any industry knowledge in customer experience or analytics. More ❯
value, and profitability. Excellent communicator — equally comfortable with developers, stakeholders, and clients. Pragmatic and adaptable, thrives in fast-paced and ambiguous environments. Nice-to-haves: exposure to conversational AI, chatbots, or service platforms, plus any industry knowledge in customer experience or analytics. More ❯
in AI pipelines. What You'll Bring Deep solution architecture experience across cloud, data, and business platforms. Proven experience designing or integrating AI/GenAI solutions such as copilots, chatbots, RAG systems, or automation tools. Understanding of GenAI and agentic design patterns, including orchestration frameworks and RAG. Experience with event-driven systems, messaging platforms, and APIs. Familiarity with AI governance More ❯
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
/user needs for agile delivery. The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots) The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define More ❯
