19 of 19 Permanent ConnectWise Jobs in England

tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path ...

client-focused mindset A structured, efficient approach to resolving technical issues Flexibility to work away from home on occasion Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What’s Next If you're looking for a role where you can take control, keep learning, and make a difference ...

DHCP, Group Policy, Hyper-V/VMware. Microsoft 365 & Azure - Administration, migrations, security best practices. Linux experience - Strong troubleshooting skills. PSA & RMM experience - NinjaOne, ConnectWise, or similar. Cyber Security Awareness - Patching, MFA, endpoint protection. 3rd Line I.T Support Engineer Salary & Benefits Salary- £35,000- £45,000 (dependent on experience ...

written great deployment guides or internal use and for client use Lead discussions around change management Great with client interactions Worked with Autotask, ConnectWise or Service now, as our action plans and ticketing systems done via these systems. Someone who likes testing new projects, as we often trial new tech ...

multi-client environment Remote management experience Proven leadership skills, including mentoring, coaching and performance management Proficiency with PSA/ITSM tools (eg. ServiceNow, ConnectWise, Autotask) Ideally have core technical skills and knowledge with macOS and ios troubleshooting, windows, mobile device management (Addigy, Jamf), SaaS platforms, data backup and recovery Project ...

exciting projects for security clearance clients, in a role that can grant you SC and DV clearance, a variety of certifications such as Microsoft, ConnectWise, and Auditor training, as well as scalable career progression into more senior positions? On offer is the chance to become a staple part ...

monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective workforce planning and scheduling. · ConnectWise Manage or similar PSA platforms Service Delivery · Act as the senior technical escalation point for advanced support issues · Oversee daily Support Desk and Project performance ...

Firewalls etc) as well proven skills in Widows Server, Virtualisation, Replication and back-up is required as an awareness of monitoring tools such as ConnectWise RRM, LogicMonitor or similar. You will be responsible for troubleshooting server performance, network connectivity and application service issues and dealing with escalations from ...

ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage, NinjaOne (advantageous but not essential). What you'll get: £43,000-£47,000 starting salary (DOE) Hybrid working - 3 days per week ...

Assisting on project work (e.g. SharePoint migrations, email migrations, Cyber Essentials+ for clients) Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage) to manage tickets and SLAs Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent customer service via phone, email, and on-site … Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Previous IT experience working at an IT MSP Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time ...

Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team … experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for by my client! Services advertised by Gold Group are those ...

Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team … experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for by my client! Services advertised by Gold Group are those ...

escalations • Troubleshoot across Microsoft cloud, servers, virtualisation and networking • Support and guide 2nd line engineers on complex issues • Manage tickets and communication via ConnectWise • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams • Microsoft Azure (IaaS, networking, identity) • Windows …/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

VMware & Hyper-V Networking Escalated network troubleshooting beyond 2nd Line Supporting firewalls and switches Service Desk Operations Logging, managing, and resolving tickets via ConnectWise Escalating critical issues to the Head of Service when needed Guiding 2nd Line Engineers (“steering the wheel”) and providing mentorship Working collaboratively with internal teams, external … skills — calm, clear, and client-focused Ability to manage priorities and adapt to Service Desk needs Experience with ITSM/MSP tools such as: ConnectWise BrightGauge SmileBack ITBoost NinjaOne Qualifications (Desirable) Microsoft Cloud certifications are highly advantageous, including: AZ-104 – Azure Administrator AZ-500 – Security Engineer AZ-700 – Network Engineer ...

Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. … supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working ...

will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation. You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services. Key Responsibilities Lead … Strong understanding of ITIL principles and service desk operations Experience managing support teams and improving service delivery processes Familiarity with PSA tools such as ConnectWise Manage (or similar) Excellent organisational and communication skills - able to speak with engineers and board members alike Hands-on technical knowledge across Microsoft technologies, networking ...

Solution Provider licensing, including adds, changes, and renewals Working closely with Finance to ensure billing accuracy, forecasting, and clean pipeline data Owning and improving ConnectWise CPQ and Procurement workflows, including Sage 50 integrations Reducing errors, returns, and credits through robust processes and quality control Managing compliance calendars, renewals, and recurring … within an IT reseller or Managed Service Provider Strong understanding of hardware procurement, software and subscription licensing, including Microsoft 365 Hands-on experience with ConnectWise CPQ and Procurement, and Sage 50 (or similar) Proven commercial capability, with experience improving margins while remaining competitive Confident people management experience, with a coaching ...

team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand … pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part ...

team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We’re looking for Previous MSP experience – you’ll understand … pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part ...