4 of 4 Permanent Head of Support Jobs in England

Head of Unified Support Manchester, UK 🚀 We’re growing - and we’d love you to grow with us Giraffe360 is looking for a Head of Unified Support to lead the next phase of our support function, creating a more unified, scalable model … that supports our growth. This is a key leadership role. Giraffe360 already has a fantastic agentic support team, bringing together a lean human agent team, with AI based support & triage maintaining a 95%+ CSAT score & great customer feedback, with team leadership in place. We are looking ...

Lead the development, delivery and support of a key subsystem used across several MBDA Air-Defence Weapon Systems programmes! Salary : Circa £67,000, depending on experience Dynamic (hybrid) working : 3 to 4 days per week on-site due to workload classification Security Clearance : British Citizen or a Dual … Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension : maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants ...

Role OverviewThis role is a key part of the Business to Business (B2B) Proposition leadership team, expected to offer a high level of technical insight and knowledge. Leading a small team of experts the jobholder will provide technical support to both the B2B team developing Nest … Payroll Software Providers. The minimum criteria for this role are: The jobholder is expected to be a subject matter expert in all aspects of the DC pension market, have an in-depth knowledge of payroll, middleware systems and their integration and automation with NEST The jobholder is expected ...

hands-on leadership role for someone who enjoys building, coaching, and improving, with the autonomy to make a real impact. Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK-based support … scalability – you’ll be key to this! Optimise Zendesk a well as the integration with Jira. Identify where AI might be able to support operational efficiency and take the lead on implementation. Dive into the data and drive KPI performance. Strengthening collaboration with Product, CS and other key teams. ...