1 to 25 of 28 Permanent IT Services Delivery Manager Jobs in England

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable … efficient, and customer-focused IT service delivery across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements ...

Travel to Milton Keynes Required Reports to: Head of IT Service and Operations The role Are you an experienced and motivatedIT Service Delivery Manager? We’re looking for someone like you to lead and optimize our IT service operations … driving efficiency, enhancing service levels, and nurturing a customer-centric approach within our IT department. As the IT Service Delivery Manager, you will align our service delivery with business objectives, set and monitor KPIs, and champion best practices across ...

improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams, strengthen ITSM processes and work collaboratively with technical teams, suppliers and senior stakeholders … industry impact. The role The IT Service Delivery & Experience Manager is responsible for how live IT services are delivered and experienced day to day. You will lead the incident, request, problem and change management processes, alongside service performance reporting, knowledge management ...

Customer Facing account management role in the IT industry, providing high levels of service excellence Experience of IT Services Educated to Degree level Experience in managing 3rd parties/Supplier Management Good MS Office 365 skills – Word, Excel, Powerpoint Team player with excellent communication skills … adaptable to meet changing business demands and working environments. A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise ...

seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence … operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery ...

Müller’s Solutions is a leading technology and consulting company delivering innovative IT solutions and professional services across the EMEA region. We work with organizations to support digital transformation, IT modernization, and high-quality technology service delivery. Job Summary Müller’s Solutions is looking … service delivery for airline/aviation clients. Act as the primary point of contact for clients and key stakeholders. Ensure services are delivered according to agreed SLAs, KPIs, and quality standards . Monitor service performance and identify opportunities for continuous improvement. Coordinate with technical, operational, and support ...

Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective … What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee day-to-day service delivery, approvals ...

Career Site 1 in Leeds is hiring an experienced IT Services Manager for a permanent, hybrid role based in our Leeds office. You will govern the delivery and continual improvement of IT services across the organisation, ensuring they are reliable ...

depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. The Manager, IT Service Delivery owns the day-to-day technology experience for AlphaSense employees across their region and is the bridge … People Ops, Finance) to keep projects on schedule. Who You Are Required 7+ years in IT operations, service desk, or end-user services, including 3+ years leading teams with direct people-management experience (hiring, coaching, performance management). Experience operating in multi-country, multi-time-zone environments. ...

Group is seeking an IT Service Delivery Manager to unite our businesses, technical teams and external suppliers to deliver reliable IT services across the organisation. You will drive service performance, oversee major incidents, manage governance and maintain strong relationships with stakeholders ...

Rightmove is hiring an IT Service Delivery Manager in London. You will lead the IT Helpdesk and Service Analysts, ensure SLAs are met, and champion service-quality improvements. Align delivery with business goals and monitor KPIs to drive continuous enhancements. … will report to the Head of IT Service and Operations and work in a hybrid setup, requiring occasional travel to Milton Keynes. Your focus will be on delivering exceptional internal IT support and meaningful process improvements. #J-18808-Ljbffr ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP + 10% Bonus Job responsibilities: L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture … improvement: Drive ITIL-aligned continual service improvement and readiness reviews through cutover and hypercare. Experience Service Management: 8+ years in IT service delivery/service desk management with strong ITIL-based incident, problem and change practice. ServiceNow: Hands-on ServiceNow experience — workflows, routing, reporting, and dashboards ...

Bensons for Beds is seeking an experienced IT Service Delivery Manager to lead end-to-end IT service delivery across stores, distribution centres, and offices. You will manage incidents, problems, changes, and improvements while building strong relationships with stakeholders ...

Description Are you ready to make it happen at Mondelēz International/Ernest Jackson & Co Ltd? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. Ernest Jackson & Co Ltd (EJ) is a pharmaceutical (medicated confectionery) and vitamin/mineral supplement (VMS) subsidiary … data. Budget & Vendor Management Forecast and monitor an IT budget of c.£0.2m, primarily consisting of consumables and support contracts. Manage procurement services (vendor selection and management, SLAs, POs, invoices, cost management, GRNs) for consumables and cross-departmental IT services (e.g., ERP system, telephony ...

Comms-care Group in Northwich is seeking a Service Delivery Manager to oversee contractual deliverables and the end-to-end customer experience. You will ensure governance, drive service improvements, manage risks, and report on performance against contractual commitments. The role requires proven experience in service delivery within IT, strong communication skills, and a customer-centric approach to maintain satisfaction and grow partnerships. #J-18808-Ljbffr ...

training purposes you will be asked to work onsite Monday - Friday for the first 90 days. About the Role The Regional IT Team Lead is the backbone of day-to-day service delivery execution across their region. This role exists to protect the integrity … that require senior-level ownership and judgment. About You Required 5+ years of experience in IT support or a related end-user services role. Strong troubleshooting skills across end-user hardware, software, and connectivity. Ability to make sound, rapid decisions under pressure during outages or escalations. High ...

Tempcover in London is seeking an IT Manager to lead core infrastructure, identity and access … service management across the business. You will own Entra ID, Google Workspace, Intune, scripting, budgeting and vendor relations, delivering reliable IT services with SLAs and scalable automation. The role offers a hybrid working pattern with two days in the office, a strong benefits package and opportunities ...

AlphaSense is seeking a Manager, IT Service Delivery based in London to lead regional service desk operations across EMEA, with escalation coverage for APAC. You will partner with Security, Information Engineering, Business Applications, and Integrated IT to ensure high-quality IT ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment … technology trends that could potentially impact the type, level or utilization of services provided, whilst establishing and articulating business requirements for new services or changes to existing services. The role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment … technology trends that could potentially impact the type, level or utilization of services provided, whilst establishing and articulating business requirements for new services or changes to existing services. The role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring ...

user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role - You'll work as part of the team, handling incidents ...

Comms-care in Northwich is seeking a Service Delivery Manager to oversee end-to-end service delivery for assigned accounts, ensuring SLAs, KPIs, and governance are met. The role involves driving service improvements and ensuring contracts deliver value. The ideal candidate will have … experience, strong communication skills, and a customer-centric mindset, with a track record of managing service delivery and account relationships. #J-18808-Ljbffr ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands ...

Matchtech is seeking an experienced Technical Service Delivery Manager to support the delivery of technical services within a Defence environment. The successful candidate will act as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational ...

Comms-care UK is seeking a Service Delivery Manager to oversee the contractual deliverables for assigned accounts and ensure end-to-end customer service within approved margins. You will drive service improvements, follow ITIL practices, manage risks, and coordinate with the Account Manager to identify opportunities and report on performance. The role emphasizes client satisfaction, SLAs, CSATs and continual service delivery excellence for a growing MSP-focused partnership. #J-18808-Ljbffr ...