2 of 2 Permanent Incident Analyst Jobs in England

Altum Consulting are working with a global entertainment company to recruit an Incident Management Analyst based in Central London. This role will be for an initial 12-month FTC . Applying candidates must be on a short notice period. Incident Management Analyst role: Incident management … documents adhere to established guidelines and best practices Reporting and data analysis Liaising with finance, cybersecurity and other teams Continuous process improvement As an Incident Management Analyst you'll be/have: Bachelor's Degree (Accounting/Finance/Cybersecurity/Data Science etc.) Experience in an identity More ❯

Incident and Problem Management Analyst Warrington (Onsite) Up to £45,000 Overview: We're looking for an Incident and Problem Management Analyst to support our IT infrastructure team. The ideal candidate will be SC Cleared (or eligible) and have experience in managing incidents and problems in … a fast-paced technical environment. Key Responsibilities: Act as the primary contact for all incident and problem records Monitor SLAs, coordinate incident reviews, and ensure timely closure of tickets Lead bridge calls and manage high/major incidents end-to-end Collaborate with service desk, IT teams, and … to drive resolution Conduct root cause analysis and problem reviews with follow-up actions Provide clear, regular communication to customers and internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent More ❯