ideally in public sector or legal IT projects Strong hands-on experience with Microsoft Azure in enterprise environments Proficiency in RESTful API design, microservices, and middleware tools (e.g., APIM, Kong) Background in workflow automation or case management platforms Knowledge of GDPR, Cyber Essentials, ISO 27001, and public sector security best practices Experience with Agile and DevOps practices, including CI/ More ❯
technologies like Oracle, MS SQL Server and - No SQL Databases like MongoDB or DynamoDB - SOA & Microservices architecture implementation using REST APIs, queue-based messaging patterns, exposure to Mulesoft/Kong is a plus - On-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards - Software delivery, including CI/CD More ❯
goals and driving upsell or margin improvements Process-oriented mindset with a bias for systems, automation, and scale Executive presence and communication skills; comfortable influencing C-level stakeholders About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong … is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows … as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit or on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity More ❯
the role: You will be working at a hectic and fast paced Startup as a director in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. The Technical Support Engineering Director is responsible for managing a team that provides high quality service to Kong … suggesting new methods to streamline operations through improved processes and additional technology Work cross-functionally with customer success, product and engineering teams to continuously improve the customer experience using Kong products Manage customer escalations Work as a member/leader of special or ongoing projects that are important to the TSE team What you'll bring 10+ years of proven … a succinct and actionable manner Strong communication proficiency and skilled at offering both verbal and written feedback to agents Bachelor's degree or relevant experience is highly preferred About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, KongMore ❯
