2 of 2 Permanent Major Incident Manager Jobs in England

offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds … development and training across multiple business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate … effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute More ❯

Major Incident and Change Manager - Defence & National Security Location: Farnborough (Hybrid) Salary: £75,000 + excellent benefits Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its … IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business … where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact. What you'll be doing Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders Driving structured post-incident reviews, root cause analysis and tracking actions to completion Managing and chairing Change Advisory Boards More ❯