Service Desk Engineer
- Hiring Organisation
- RFA
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
paced Managed Service Provider (MSP) environment. Responsibilities: Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. … field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working ...