1 to 25 of 56 Permanent Remedy Jobs in England

ITIL service management processes. Experience across Service Desk, Incident, Problem, Change and Release Management. Strong knowledge of service management platforms such as ServiceNow, Remedy or similar tools. Experience producing and analysing service reports, KPIs and operational performance metrics. Advanced Excel reporting and analysis skills. Strong stakeholder management and communication ...

Governance, and SIAM. Excellent communication, facilitation, and collaboration skills. Ability to work in high-pressure, time-sensitive environments. Knowledge of ITSM tools (ServiceNow, Remedy, JIRA Service Management, etc.). Experience with Software License & Asset Management is an advantage. IT Service Management & IT Governance ITIL® v4 based ITSM Process Consultancy ...

understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies ...

Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related automation. Knowledge ...

REST API integration Data modelling Reporting and dashboard development KPI design and analytics Preferred: Google AppSheet Google Apps Script BigQuery Looker Studio Remedy CMDB Microsoft Power Platform Power BI Python JavaScript ETL/Data Integration tools CMDB/ITSM Knowledge ITIL Foundation or equivalent knowledge Configuration Management processes Asset ...

within a virtualised environment, including virtualised SQL servers using VMWare Powershell & PowerBI SQL Server Upgrades Change Management process Incident Management process Use of BMC Remedy/Helix Useful Experience Active Directory Commvault SCOM SQL Server 2025 Jira/Confluence Migrating between Data Centres Migration to the Cloud #J ...

understood and completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process ...

ITIL and service governance . Experience working within cloud/modern IT environments . Experience with ITSM/PSA platforms such as ServiceNow or Remedy . Excellent communication and stakeholder management skills. Calm under pressure, highly organised and commercially aware. A minimum of a 2.1 or above ...

Skills Experience with one or more of the following: Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery ...

Skills Experience with one or more of the following: Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery ...

challenging situations professionally. A commitment to continuous learning, personal development, and improving ways of working. Experience with Service Incident Management, telecommunications technologies, Fixed Line Remedy systems, or ITIL 4 certification would be advantageous. This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance. Worried ...

Required UK Sole National with active DV Clearance Extensive installation, configuration and customisation experience across ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks or ManageEngine Extensive experience working within ITSM, ITOM, ITIL or eTOM processes Experience implementing highly secure, highly resilient, large ...

Strong documentation and process improvement experience Comfortable working on client site in Hampshire ITIL certification or equivalent service management experience Experience with ServiceNow, BMC Remedy, Jira Service Management or similar ITSM platforms Previous experience across MOD, defence or central government programmes Experience supporting service transition or continual service improvement ...

knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required. Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends. Strong architecture, design ...

Looking For 4–7 years’ project management experience in IT, SaaS, or telecoms Hands‐on experience with ITSM tools such as BMC Helix, Remedy, or equivalent Proven stakeholder management skills across local and global teams Track record of delivering projects end-to-end Working knowledge of Jira, MS Project ...

skills across all organisational levels. Ability to work a continuous 24x7x365 rotating shift pattern under pressure. Preferred Experience using ITSM ticketing platforms (e.g., ServiceNow, Remedy) and DCIM tools/standards. Competency in MS Office and service delivery/helpdesk applications. Previous experience operating within enterprise or corporate financial data ...

supervision. • Monitor device health post-patching: verify interface states, routing table, and connectivity. • Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). • Maintain network device firmware inventory and flag devices with outdated or end-of-support software. • Communicate maintenance windows to impacted stakeholders and NOC teams. ...

service management processes as per customer needs and industry leading practices. Participate in internal audits. Aware of various service management tools like BMC Remedy, ServiceNow, HP Serviced manager etc. Must be ITIL certified at intermediate level (minimum SO, ST and SD), ITIL Expert preferred ISO 20000 Implementer/Practitioner ...

design and analytics Exposure to Google Workspace tooling (AppSheet, Apps Script, BigQuery, Looker Studio) or equivalents (Microsoft Power Platform, Power BI, ServiceNow) Familiarity with Remedy CMDB or ServiceNow CMDB advantageous Working knowledge of ITIL/Configuration Management/Asset Management/Service Mapping/Discovery tools/Data Governance ...

familiarity:Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration teamsTools:Admin Center and, where applicable, ProvisioningITSM tools (e.g., ServiceNow, Jira, Remedy)Reporting using Story/Canvas/Ad Hoc for support analyticsSuccessFactors modules adjacent to EC: Time Off, Time Sheet, OnboardingPayroll touchpoints: ECP or third ...

internal customers. Ensure that the company operates to the quality system as laid out in the Procedures Manual, controls and directives. Actively review and remedy quality issues to proactively maximise service levels, minimise returns, and improve product availability to ensure all aspects are on time and in full. Provide ...

relating to relevant Policies and procedures. Communicate and encourage feedback on Quality, H&S and environmental issues When unable to rectify or remedy unsafe situations either stop work if the risk is too high and/or report the deficiency to the Management for action Be prepared ...

investigative guidance.* Feed lessons learned from incidents and intelligence back into preventative controls, dashboards and playbooks.* Raise and manage incident and remediation tickets (e.g. Remedy)* Manage enrichment of signalling telemetry (e.g. via Cribl coordinated through GitHub Enterprise).* Consume telecom specific threat intelligence and integrate insights into SigFW/ ...

Data Protection, or SOC environments. Strong hands-on experience with Microsoft Purview DLP. Experience managing security incidents and ticketing platforms (ServiceNow/JIRA/Remedy). Understanding of Data Classification, Information Protection, and Compliance concepts. Basic knowledge of PKI, digital certificates, encryption, and key management. Good troubleshooting, analytical ...

stock reconciliation. Familiarity with regulated goods or compliance-controlled shipment processes. Experience handling telecommunications IT equipment & terminology, OSI model. Experience with Salesforce, Rootstock, Remedy, FedEx, DHL, UPS, or similar carrier platforms. About YouYou will be someone who: Takes pride in accuracy and getting things right first time. Enjoys working ...