23 of 23 Permanent Senior Service Manager Jobs in England

further guidance on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … business objectives. You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met. Clear and accessible communication will be essential, using terminology that resonates with both technical and non-technical audiences. An ideal candidate will be a credible, influential More ❯

further guidance on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … business objectives. You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met. Clear and accessible communication will be essential, using terminology that resonates with both technical and non-technical audiences. An ideal candidate will be a credible, influential More ❯

further guidance on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … business objectives. You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met. Clear and accessible communication will be essential, using terminology that resonates with both technical and non-technical audiences. An ideal candidate will be a credible, influential More ❯

further guidance on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … business objectives. You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met. Clear and accessible communication will be essential, using terminology that resonates with both technical and non-technical audiences. An ideal candidate will be a credible, influential More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and … non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced … partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and … non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced … partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT More ❯

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves … division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role is central to … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing support More ❯

to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be More ❯

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of … Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of … work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability More ❯

Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the user across our global teams. Location: Cambridge (Hybrid) Rate: £550 per day (inside) Immediate start available. Global fast paced … environment. What You’ll Be Doing Own the end-to-end service delivery for AI tools and platforms, from release to adoption. Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement. Translate complex updates into clear, user-first communications that build trust and drive engagement. Lead the creation of enablement materials … Use data to tell the story, combining operational, technical, and engagement metrics to inform leadership and shape future releases. What You’ll Bring A passion for clarity, structure, and service excellence. Proven experience in service delivery, enablement, or communications within a tech or enterprise environment. Strong storytelling and communication skills, you can translate tech into impact. Experience with More ❯

Your new company Hays have partnered with a leading financial services organisation to appoint an experienced Senior Project Manager to a business-critical data transformation. If you're a strong project management professional, with demonstrated success in delivering complex and multi-year data platform implementations and migrations within financial services, then we want to hear from you. Length … days in-office) Location : Central London Rate : £750 - £850/day inside via Umbrella (some flexibility) Your new role and w hat you'll need to succeed As the Senior Project Manager, you will play a critical role in leading the data services transformation, all the way from solution architecture through to platform build, migration, and service … will utilise your strong understanding of data architecture, governance, and reporting to: Manage delivery across engineering, analytics, reporting, risk modelling and regulatory teams; ensuring delivery of analytics-as-a-service capabilities, margin transparency tooling, and member-facing data services Overseeing vendor engagement and platform selection, ensuring alignment with regulatory expectations around data lineage, transparency and operational resilience Engaging with More ❯

clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations. Key Responsibilities: Lead client engagements focused on ServiceNow strategy, implementation, and process optimisation. Assess current service management processes and identify opportunities for automation and improvement. Translate business requirements into effective ServiceNow solutions. Collaborate with stakeholders across business and technology functions to deliver scalable outcomes. Support … change management, adoption, and continuous improvement initiatives. Key Skills & Experience: Proven experience in management consulting with a focus on digital transformation or service management. Strong hands-on knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.). Excellent stakeholder management and communication skills. Ability to bridge business strategy and technical delivery. ServiceNow certification(s) desirable. More ❯

clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations. Key Responsibilities: Lead client engagements focused on ServiceNow strategy, implementation, and process optimisation. Assess current service management processes and identify opportunities for automation and improvement. Translate business requirements into effective ServiceNow solutions. Collaborate with stakeholders across business and technology functions to deliver scalable outcomes. Support … change management, adoption, and continuous improvement initiatives. Key Skills & Experience: Proven experience in management consulting with a focus on digital transformation or service management. Strong hands-on knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.). Excellent stakeholder management and communication skills. Ability to bridge business strategy and technical delivery. ServiceNow certification(s) desirable. More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The … issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including … role Demonstrated leadership skills In-depth knowledge of Microsoft frameworks Strong background in networking infrastructure Advanced IT certifications such as CompTIA and CASP+ Relevant networking qualifications Experience with JIRA Service Management ITIL Practitioner certification Benefits Competitive salary up to £39,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The … issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including … role Demonstrated leadership skills In-depth knowledge of Microsoft frameworks Strong background in networking infrastructure Advanced IT certifications such as CompTIA and CASP+ Relevant networking qualifications Experience with JIRA Service Management ITIL Practitioner certification Benefits Competitive salary up to £39,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. T... More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. T More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects click More ❯

General information Job Title: Senior Business Manager – International Carrier Services Location: London (other European countries will also be considered) Reporting To: Head of Business Management, Operations and Insights Department: International Carrier Services (ICS) Employment Status: Permanent Background CK Hutchison Holdings Limited (CK Hutchison/CKH) is a multinational conglomerate committed to innovation and technology. With operations in over … ICS) department forms part of 3IOD. Its purpose is to deliver an international extension of the 3 Group’s networks, creating a platform which provides value and quality of service for retail, enterprise and wholesale customers, whilst maximizing the inbound revenue and roaming opportunities. Key Purpose of the Role Responsible for the effective commercial and operational management of ICS More ❯

General information Job Title: Senior Business Manager – International Carrier Services Location: London (other European countries will also be considered) Reporting To: Head of Business Management, Operations and Insights Department: International Carrier Services (ICS) Employment Status: Permanent Background CK Hutchison Holdings Limited (CK Hutchison/CKH) is a multinational conglomerate committed to innovation and technology. With operations in over … ICS) department forms part of 3IOD. Its purpose is to deliver an international extension of the 3 Group’s networks, creating a platform which provides value and quality of service for retail, enterprise and wholesale customers, whilst maximizing the inbound revenue and roaming opportunities. Key Purpose of the Role Responsible for the effective commercial and operational management of ICS More ❯

of evolving regulatory requirements into the 'business as usual' process and reports. Data Analytics and Data Quality standards support. Resolution of technical queries so as to minimise impact on service timelines, whilst also managing the process to document these queries, enabling review and mitigation where queries are repeated. Acting as an SME on behalf of Senior Management, overseeing … day-to-day service delivery operations, ensuring representation and continuity of leadership and decision-making at necessary forums, engagement meetings etc.- Contract Management: Ensure a full understanding of Sompo's service requirements and compliance with terms and conditions by our Outsourcing partners. This will include: Agreeing statements of work, ensuring cost effective solutions whilst maintaining quality of service. … as to expedite the identification and mitigation of operational issues and challenges.- Performance Monitoring: Responsibilities will cover both a team and outsource partner remit, including: Providing the Head of Service delivery with regular updates on productivity, quality, and control, with the setting of goals and SLAs for delivering a service to Underwriting. Setting performance standards and regularly reviewing More ❯

measurable outcomes. From enhancing pricing models to streamlining digital experiences, our Product team is instrumental in shaping the future of insurance. About the role We are looking for a Senior Product Manager to join our Customer Experience Product team as the Product Lead for our Core Services domain. Core Services sit at the heart of Zego, powering every … on priorities, manage competing demands, and deliver business impact. Measure success rigorously, setting KPIs to track reliability, scalability, and business outcomes, and using data to drive continuous improvement. Champion service excellence, ensuring our foundational products are resilient, compliant, and designed to support Zego's long term strategy. What you'll need to be successful Significant experience as a Product … Manager in a technical or platform oriented role, ideally with exposure to backend services or complex systems. Strong technical literacy: comfortable engaging with engineers on system architecture, APIs, and service design. Proven ability to work across multiple business domains, balancing diverse requirements and delivering solutions that serve the bigger picture. Excellent problem solving skills: able to untangle complexity More ❯

Position Overview- Our client is seeking an accomplished ServiceNow Delivery Manager to lead the successful delivery of ServiceNow solutions and services across multiple business domains. The ideal candidate will possess a strong background in ServiceNow implementation and operations management, with a proven ability to coordinate technical teams, manage client or stakeholder expectations, and ensure consistent, high-quality delivery outcomes. … Collaborate with product owners, project managers, and technical architects to define and execute delivery roadmaps. Implement and maintain delivery processes, ensuring continuous improvement and operational excellence. Monitor platform health, service performance, and delivery metrics to ensure ongoing service quality and compliance with SLAs. Support release management, change control, and post-implementation review processes. Stay informed on the latest … ServiceNow releases and capabilities, advising on opportunities to enhance platform value. Qualifications Required- 7+ years of experience in IT service delivery or project management Demonstrated success leading ServiceNow implementation or enhancement projects in complex enterprise environments. Strong understanding of core ServiceNow modules (ITSM, ITOM, ITBM, HRSD, or CSM). Proven ability to manage cross-functional teams and vendor relationships. More ❯