Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The SeniorTechnicalSupportEngineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing … the improvement of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the SeniorTechnicalSupportEngineer I plays an important role in meeting client needs and driving client satisfaction. What you'll be doing As a SeniorTechnicalSupportEngineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. More ❯
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Forward Role
SeniorTechnicalSupportEngineer Salary: £55000 - £65000 + Excellent Benefits Location: Cheltenham, Gloucester – Hybrid Clearance Required: You are required to hold an eDV level security clearance Are you an experienced SupportEngineer ready to step into a senior role within a high-impact, mission-critical environment? We're working with a global leader … in Cyber & Intelligence who are actively seeking a SeniorSupportEngineer to join their dynamic and fast-paced operations team. This is a unique opportunity to work on secure platforms used by high-profile government and defence clients, where your technical expertise will truly make a difference. Role Overview As a SeniorSupportEngineer … scale infrastructure. From proactive system monitoring to incident resolution and collaboration with engineering teams, you'll ensure the seamless performance and security of essential systems. Key Responsibilities Provide advanced technicalsupport for complex, live systems Monitor critical infrastructure to ensure optimal uptime and reliability Troubleshoot issues across Linux servers, applications, and cloud environments Work closely with development teams More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Siemens Gas and Power GmbH & Co. KG
SeniorTechnicalSupportEngineer - Generator About the Role Location : United Kingdom, Newcastle upon Tyne (Office/Site only) Company : Siemens Energy Limited Organization : Gas Services Business Unit : Service Europe & Africa Employment Type : Full-time Experience Level : Experienced A Snapshot of Your Day As a SeniorTechnicalSupportEngineer, you'll play a … key role in ensuring the performance and reliability of Siemens generators and auxiliary systems. Your day may involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You'll also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy … future while advancing your own technical expertise. How You'll Make an Impact Provide expert technicalsupport for Siemens generators and auxiliary products. Develop and author technical reports, work scopes, and test procedures to support product development and operations. Collaborate with internal teams and Siemens' global engineering network to share knowledge and ensure effective solutions. More ❯
Southampton, Hampshire, South East, United Kingdom
Spectrum It Recruitment Limited
SeniorTechnicalSupportEngineer - Linux, Windows, SQL, AWS Hybrid | 2 days per week in the Southampton Office Full-time | Permanent Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an … innovative platform already disrupting the UK and US criminal justice systems. We're looking for a SeniorTechnicalSupportEngineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution. What We're Looking For Linux … VMs, storage, networking, IAM, and monitoring. Moderate troubleshooting skills for issues related to cloud infrastructure and applications. If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you. Hit apply to upload your CV Spectrum IT Recruitment More ❯
SeniorTechnicalSupportEngineer - Linux, Windows, SQL, AWS Hybrid | 2 days per week in the Southampton Office Full-time | Permanent Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an … innovative platform already disrupting the UK and US criminal justice systems. We're looking for a SeniorTechnicalSupportEngineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution. What We're Looking For Linux … VMs, storage, networking, IAM, and monitoring. Moderate troubleshooting skills for issues related to cloud infrastructure and applications. If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you. Hit apply to upload your CV Spectrum IT Recruitment More ❯
by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused TechnicalSupportEngineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're … recognized as an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technicalsupport, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek … out complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and resolve risks, partnering with engineering teams to reproduce complex issues and More ❯
SeniorTechnicalSupportEngineer - Linux, Windows, SQL, AWS Hybrid 2 days per week in the Southampton Office Full-time Permanent Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. TechnicalSupportEngineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow impact to customers. Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator between customers and development when the situation arises. Research requests and issues thoroughly More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. TechnicalSupportEngineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly More ❯
