you should have prior experience in system upgrades, maintaining all technical documentation and liaising with third-party support when needed. The ideal candidate will have previous experience in Windows Server environments (2019/2022) and Windows 11, coupled with expertise in Azure cloud services, such as Azure Hybrid AD and Intune/Autopilot. Equally, you should be proficient in … supporting Microsoft Teams, including its phone system capabilities, and managing Cisco Firewalls. Essential skills also include serverpatching, VMWare, robust backup and disaster recovery planning, particularly with Datto for virtual machine restoration. This is a fantastic opportunity for a 2nd Line Support engineer looking for a varied role to join a market leader within its industry. The Role … software, hardware, and network servers. Monitor, troubleshoot, and secure systems and data. Upgrade systems, maintain documentation, and liaise with third parties. 5 days onsite. The Person: Proficient in Windows Server (2019/2022) and Windows 11. Expertise in Azure services (Hybrid AD, Intune/Autopilot) and Microsoft Teams support. Skilled in Cisco Firewalls and server patching. Experienced in More ❯
issues and providing end-user support Diagnosing and resolving hardware issues, including desktop, laptop, and peripheral equipment Supporting network-related issues such as VPN, Wi-Fi connectivity, and physical server room tasks (e.g., racking and stacking) Providing support for MacBooks and macOS (hardware and software) Device management and deployment using Intune (ideal) Supporting Citrix environments (ideal but not mandatory … best practices and endpoint protection tools (ideal) Familiarity with cloud platforms such as AWS, Azure, and Google Cloud (ideal but not mandatory) Experience with Jira and Confluence (ideal) Supporting serverpatching and updates (ideal but not mandatory) Qualifications and experience we consider to be essential for the role: 3-4 years' experience in a similar IT support or More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
and user experience. The role also involves supporting AI initiatives to improve workflows and automation within legal technology systems. KEY RESPONSIBILITIES Deliver expert support and troubleshooting for iManage client server and third party tools Administer and configure iManage Control Center manage system patching and upgrades Monitor application performance and liaise with vendors and internal IT teams to resolve … applications support and enhancements KEY REQUIREMENTS Proven experience as an Applications Specialist or Applications Analyst within legal services or other professional services firms Deep knowledge of iManage desktop clients server components and Control Center configuration Experience with iManage Work REST API document import tools and workspace generation Proficient in SQL TSQL and PowerShell scripting for data management and automation … tasks Familiarity with Active Directory Group Policy Microsoft Entra ID and Microsoft Serverpatching processes Understanding of cybersecurity standards such as Cyber Essentials or ISO27001 is desirable Strong communication skills and ability to work both independently and within a team Legal Applications Analyst with iManage Experience 12 Month FTC Competitive Salary Birmingham Hybrid Working Apply now to speak More ❯
third-party vendors. Key Responsibilities of the iManage Application Specialist: Deliver 2nd and 3rd-line support for iManage, including administration, configuration, and fault resolution Support BAU operations such as patching, upgrades, monitoring, and documentation Support DMS-related onboarding and offboarding processes, including workspace automation and document imports Collaborate with internal teams and external vendors on application enhancements and tooling … with iManage, including Work 10, Control Center, and third-party integration tools Proven background in application support within a legal or professional services environment Good understanding of DMS architecture, server components, and REST API integrations Proficiency in T-SQL, PowerShell scripting, and automation of administrative tasks Familiarity with Active Directory, Entra ID, MFA/SSO, and serverpatchingMore ❯