2 of 2 Permanent Software Support Analyst Jobs in England

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role — you’ll be expected to work in the office 3 days … a week, with 2 days from home. Key Responsibilities: Provide application support to end-users via phone, email, and Teams. Troubleshoot and resolve software issues, escalating where necessary. Perform manual testing on in-house applications and assist with identifying bugs or improvements. Accurately document support tickets, test results, and user feedback. Required Experience: Experience supporting software applications. Excellent attention to detail. Strong verbal and written communication skills. Desirable Experience: Previous experience testing software applications. Knowledge of .NET or working within a .NET-based environment. More ❯

Lead Software Support Analyst Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding)Salary: £40,000 - £45,000Type: Full-time, Permanent VIQU is partnering with a well-established public sector organisation to recruit a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to … manage a small team and oversee the timely resolution of software application issues within a mission-driven and supportive environment. Key Responsibilities: Lead and manage a small support team, ensuring effective day-to-day operations Oversee the timely resolution of software application issues, prioritising customer satisfaction Work closely with developers by carrying out technical support tasks … typically handled by the development team Manage and support CI/CD pipelines and related processes using Azure DevOps Maintain and troubleshoot SQL databases and related software components Collaborate with stakeholders to ensure smooth software deployment and operation Participate in initial onboarding with additional on-site days to familiarize yourself with systems and processes Provide mentorship and More ❯