Introduction The Manager, Customer Success is a key part of the Customer Success team, responsible for driving strategic objectives and ensuring operational excellence through the leadership of a regional team of 4–5 Customer Success Managers. Each CSM owns the full customer lifecycle - from onboarding through retention, renewals, and commercial conversations - and your role is to enable their success. Rather … than managing accounts directly, the Manager, Customer Success focuses exclusively on leading, coaching, and developing the team. You will be the first line of support for escalations, ensuring CSMs have the guidance and resources they need to manage complex customer situations. You'll also work closely with Sales and Services leaders to make sure your team is aligned and positioned … to deliver on customer outcomes, renewals, and growth in the region. The Manager, Customer Success is the customer's advocate and is focused on key metrics of success, including customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. The Manager, Customer Success is an expert of our products and technology, experimentation strategy, andMore ❯
Senior Business Management Director - (Maternity Cover) Please note, this is a 12month FTC Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an … industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the team We are seeking an accomplished and visionary Senior Business Management Director to serve as a key strategic leader within our SMB/SMBi Group, driving our business performance, supporting and driving integration and delivering seamless execution with precision and … impact in the leadership team of a growing segment. The Worldpay SMBi Group is a dedicated division within Worldpay focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping More ❯
Senior Business Management Director - (Maternity Cover) Please note, this is a 12month FTC Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an … industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the team We are seeking an accomplished and visionary Senior Business Management Director to serve as a key strategic leader within our SMB/SMBi Group, driving our business performance, supporting and driving integration and delivering seamless execution with precision and … impact in the leadership team of a growing segment. The Worldpay SMBi Group is a dedicated division within Worldpay focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping More ❯
Senior Business Management Director - (Maternity Cover) Please note, this is a 12month FTC Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an … industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the team We are seeking an accomplished and visionary Senior Business Management Director to serve as a key strategic leader within our SMB/SMBi Group, driving our business performance, supporting and driving integration and delivering seamless execution with precision and … impact in the leadership team of a growing segment. The Worldpay SMBi Group is a dedicated division within Worldpay focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping More ❯
Strategy Development Leader, People Advisory Services - Director - English - COR032335 Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions … to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact … NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Bedford Consulting
Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholdermanagement, commercial awareness, governance, teamwork and collaboration skills, with … a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to … make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholdermanagement, commercial awareness, governance, teamwork and collaboration skills, with … a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to … make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full More ❯
london, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholdermanagement, commercial awareness, governance, teamwork and collaboration skills, with … a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to … make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full More ❯
London, England, United Kingdom Hybrid / WFH Options
DNA Recruit
/Hybrid Are you a Digital Account Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Digital Agency that combines strategic insight, technical expertise and creative excellence to craft award-winning digital experiences for some of the UK’s best-known brands. With a strong culture of collaboration and innovation, they deliver websites, campaigns and … that make a measurable difference. About the Role As a Digital Account Director , you’ll lead key client relationships across a diverse portfolio — from major national brands in care and hospitality to exciting B2B and lifestyle clients. You’ll play a pivotal role in shaping long-term digital strategies, delivering complex website builds, and managing multi-channel performance marketing campaigns. … You’ll work closely with cross-functional teams — Strategy, Creative, UX, Development, and Paid Media — to ensure exceptional delivery and client satisfaction. This is a fantastic opportunity to take ownership of major accounts, build senior client relationships, and drive growth within a forward-thinking digital environment. Key Responsibilities Build and nurture relationships with senior client stakeholders, including CMOs, CTOs andMore ❯
london, south east england, united kingdom Hybrid / WFH Options
DNA Recruit
/Hybrid Are you a Digital Account Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Digital Agency that combines strategic insight, technical expertise and creative excellence to craft award-winning digital experiences for some of the UK’s best-known brands. With a strong culture of collaboration and innovation, they deliver websites, campaigns and … that make a measurable difference. About the Role As a Digital Account Director , you’ll lead key client relationships across a diverse portfolio — from major national brands in care and hospitality to exciting B2B and lifestyle clients. You’ll play a pivotal role in shaping long-term digital strategies, delivering complex website builds, and managing multi-channel performance marketing campaigns. … You’ll work closely with cross-functional teams — Strategy, Creative, UX, Development, and Paid Media — to ensure exceptional delivery and client satisfaction. This is a fantastic opportunity to take ownership of major accounts, build senior client relationships, and drive growth within a forward-thinking digital environment. Key Responsibilities Build and nurture relationships with senior client stakeholders, including CMOs, CTOs andMore ❯
slough, south east england, united kingdom Hybrid / WFH Options
DNA Recruit
/Hybrid Are you a Digital Account Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Digital Agency that combines strategic insight, technical expertise and creative excellence to craft award-winning digital experiences for some of the UK’s best-known brands. With a strong culture of collaboration and innovation, they deliver websites, campaigns and … that make a measurable difference. About the Role As a Digital Account Director , you’ll lead key client relationships across a diverse portfolio — from major national brands in care and hospitality to exciting B2B and lifestyle clients. You’ll play a pivotal role in shaping long-term digital strategies, delivering complex website builds, and managing multi-channel performance marketing campaigns. … You’ll work closely with cross-functional teams — Strategy, Creative, UX, Development, and Paid Media — to ensure exceptional delivery and client satisfaction. This is a fantastic opportunity to take ownership of major accounts, build senior client relationships, and drive growth within a forward-thinking digital environment. Key Responsibilities Build and nurture relationships with senior client stakeholders, including CMOs, CTOs andMore ❯
Head of Enterprise Live Services SCS1- To £95k + Benefits Almost every individual and business in the UK is a direct customer of HMRC, as we collect the money that pays for the UK’s public services and gives people who need it vital financial support. Over recent and coming years, our work never has been, nor will be, more … critical as we rebuild and secure our nation’s future. With these demands in mind, and as one of the largest and most digitally focussed organisations in the UK, we are undergoing a thrilling change programme. Our team of 4,000 digital experts is undertaking one of the biggest digital and technology transformations in Europe, as we drive towards a … high performing landscape of cutting-edge technology. This includes several key strategic priorities, including real-time transactional information and a single customer account, enabling customers to access all their data and undertake all their interactions with HMRC in one place. Underpinning all of this are the live services and platforms that touch every aspect of HMRC’s IT estate, which More ❯
Delivery Leader to lead our Professional Service (ProServe) Japan Shared Delivery Team (SDT). This Leader will oversee the delivery of ProServe Japan cloud transformation programs across our largest and most strategic enterprise customers, hire and develop bar raising talent, build effective partner delivery capacity, and engage customers and C-Level Executives to provide thought leadership, support pre-sales and … guide in-flight projects, and ensure delivery exceeds customer expectations. The ideal candidate is an experienced people leader with deep technical experience, background with IT Managementand/or Management Consulting/Services, and experience in Strategic Engagements Delivery, Workforce Planning, and Partner Management. We look for a leader who is passionate about building an environment where builders thrive and … fast-paced, growth environment, insists on incredibly high standards while able to dive deep to get the job done. In this capacity you will be based in Tokyo Japan and are expected to travel occasionally. You will report into the APJ ProServe Delivery Director and will partner with local Japan ProServe Leader to guide your direct team of Delivery Practice More ❯
Caldecotte, Milton Keynes, Buckinghamshire, England, United Kingdom
Connells Group HQ
Job Description We are seeking a Senior Security GRC Manager to join our Group Technology team in Milton Keynes . You will play a pivotal role in shaping and advancing our security governance, risk, and compliance practices across the Group Technology function. You will have a hands-on role to monitor, report on and lead initiatives to strengthen our security … posture, ensuring regulatory alignment. This is an exciting opportunity to make a tangible impact, working with a diverse range of stakeholders and supporting the strategic direction of the business. Key Responsibilities: Governance & Compliance : Lead the development, implementation, and continuous improvement of security and technology control frameworks; maintain and update security policies and standards; support governance forums, including Information Security, Business … Continuity, and Audit & Risk Committees. Risk Management : Conduct operational risk assessments and provide expert consultancy on security risks, incidents, and investigations; identify and address gaps in controls, providing clear reporting and recommendations. Stakeholder Engagement: Collaborate with internal teams and external partners to manage security and technology risks; support external and internal audits, including completion of questionnaires and participation in audit More ❯
join a growing team as part of their Commercial Excellence team. This role, based in the UK, is crucial for supporting data-driven decision-making across Sales, Marketing, Services, and Finance for the UK and Ireland (UKI) market. As a Commercial Analyst, you will play a key role in delivering insights and analytics that drive local commercial success and contribute … to regional collaboration. Day-to-Day responsibilities of the Role: Commercial & Functional Analytics: Design and deliver high-impact sales reports and dashboards for local and regional decision-making. Manage the UKI incentive calculation, sales target modelling, and rebate analytics process. Provide analytical support for tender pricing, customer segmentation, and loyalty scheme modelling. Conduct ad hoc analysis to support cross-functional … stakeholders with timely insights. BI Development & Reporting: Develop and maintain reporting suites using Power BI, enhancing commercial and functional performance visibility across allocated area. Collaborate on Salesforce Analytics dashboards and optimise data architecture and reporting pipelines focusing on automation, scalability, and reliability. Utilise tools like Alteryx for data transformation and cleansing to improve workflow efficiency. Data Innovation & Automation: Apply AI More ❯
Bedford, Bedfordshire, England, United Kingdom Hybrid / WFH Options
Reed Talent Solutions
Product Manager - Data Products c.£57000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Product Manager (Data Products). This role offers you the chance to make a significant impact by leading the development and continuous improvement of data products that support the Pensions Dashboard and MoneyHelper Pensions Dashboard programmes—delivering … value to internal users and key external stakeholders including the Department for Work and Pensions, The Pensions Regulator, and the Financial Conduct Authority.This role is aligned to the Product Manager level in the: https://ddat-capabilityframework.service.gov.uk/role/product-manager#product-managerYou’ll be part of a dynamic team dedicated to helping people across the UK improve their … the Lead Product Manager for Data Products. In this role, you will be responsible for: Key Responsibilities: Support the development of data products that underpin the MoneyHelper Pension Dashboard and related programmes. Lead the iterative development of data products, ensuring alignment with user needs and organisational goals. Collaborate with BI analysts and UI/UX designers to improve the usability More ❯
R100440 About the Business: At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions and many more accelerate their … own digital transformation. You can learn more about Cirium at the link below. About the team: This is an excellent and rare opportunity to join Cirium's Programme Management Office (PMO) as a Project Manager for a market-leading aviation data and analytics company. The PMO function plays a critical role in driving value across the highest-priority initiatives, fostering … exceptional collaboration between Product, Technology, and Data teams to ensure seamless execution and success within an agile environment. About the role: This is an Excellent opportunity to join Cirium's Programme Management Office as a Senior Project Manager based in the UK. The role is hybrid with 2 days required in the office in either London or Southampton. The ideal More ❯
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Reporting into our ICT Infrastructure Manager, you'll maintain and support our UK infrastructure, aiding in the transition to cloud … services. A collaborative, proactive attitude is essential, as you will work closely with the business to ensure new technologies align with our strategic goals and ICT governance framework. Our role Designing, deploying, and managing secure, scalable, and robust cloud environments. Implementing and optimising cloud infrastructure for best cost, performance, and security. Developing scripts for automating cloud/server functions. Developing … Maintaining integrations with our Azure environment. Collaborating with IT security to monitor the company's cloud privacy. Maintain and support the infrastructure technology stack to ensure optimal availability. Configuration, administration, installation, and maintenance of server hardware and software. Collaboration across the ICT department Key stakeholder in creation and delivery of technology roadmaps Manage projects end to end where required. Create More ❯
Hoddesdon, Hertfordshire, South East, United Kingdom
VolkerWessels Uk
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Reporting into our ICT Infrastructure Manager, you'll maintain and support our UK infrastructure, aiding in the transition to cloud … services. A collaborative, proactive attitude is essential, as you will work closely with the business to ensure new technologies align with our strategic goals and ICT governance framework. Our role Designing, deploying, and managing secure, scalable, and robust cloud environments. Implementing and optimising cloud infrastructure for best cost, performance, and security. Developing scripts for automating cloud/server functions. Developing … Maintaining integrations with our Azure environment. Collaborating with IT security to monitor the company's cloud privacy. Maintain and support the infrastructure technology stack to ensure optimal availability. Configuration, administration, installation, and maintenance of server hardware and software. Collaboration across the ICT department Key stakeholder in creation and delivery of technology roadmaps Manage projects end to end where required. Create More ❯
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Healthia®
Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be Doing You'll … work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing services via user journey maps. You'll help build … consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs to changing requirements. What We're Looking For You need 4+ years More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Healthia®
Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be Doing You'll … work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing services via user journey maps. You'll help build … consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs to changing requirements. What We're Looking For You need 4+ years More ❯
bradley stoke, south west england, united kingdom Hybrid / WFH Options
Healthia®
Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be Doing You'll … work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing services via user journey maps. You'll help build … consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs to changing requirements. What We're Looking For You need 4+ years More ❯
Are you a commercially driven Business Development Manager with a passion for building relationships and driving growth? This is an exciting opportunity to join a forward-thinking organisation where you ll play a key role in shaping business strategy and securing new opportunities. As a Business Development Manager, you ll focus on identifying and developing new business across the region … working closely with senior stakeholders to deliver revenue growth and strengthen client relationships. This role is perfect for someone who thrives on networking, spotting opportunities, and turning ideas into results. What you'll be doing: Driving initiatives to deliver growth and revenue in line with the company's strategic objectives Identifying, developing, and securing new business opportunities across new and … existing clients Monitoring market trends and competitor activity to inform business development strategies Building strong relationships with clients, intermediaries, and key stakeholders Supporting and managing business development pipelines, including CRM updates and reporting Planning and delivering campaigns, seminars, webinars, and networking events Collaborating with marketing and PR teams to maximise campaign impact What we're looking for: Proven experience as More ❯
You'll most likely focus on shaping and delivering our emerging generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next.This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience.You'll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve … customer and Energy Specialist experiences. Here's a taste of what you'll be doing: Collaborate with product leads, managers, engineers and business partners to identify, refine, and deliver improvements to our Contact products Build expertise in your focus area and confidently guide product decisions Translate challenges into well-defined features and actionable solutions Validate and test new technology with … our business teams, ensuring it delivers real value Use data creatively to measure success, inform prioritisation and tell compelling stories Conduct research to explore trends, best practices and innovative ideas for our products Mentor and support more junior colleagues, sharing your experience and insights Build strong relationships across teams to champion collaboration and alignment You have hands-on experience applying More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Client Server Ltd
Business Process Optimisation Specialist (BPO) London/WFH to £70k Do you have advanced communication and client facing skills with strong BPO, business change and data analytics experience? You could be progressing your career at a growing technology company that's advanced data analytics platform helps business within the online gaming and gambling industry to solve a range of problems. … As a Business Process Optimisation Specialist you will liaise with clients to understand their current business processes, obstacles, inefficiencies and opportunities for improvement using qualitative and quantitative techniques to make data driven decisions. You'll support the BPO Manager with the development and execution of implementation plans including collaborating with key stakeholders and cross functional teams to lead the creation … of process documentation, provide training and develop KPIs. You will also monitor and conduct process audits to evaluate and ensure the effectiveness of BPO changes. Location/WFH: You'll join a friendly and sociable team in the London office two days a week with flexibility to work from home the other three days, core hours 1000-1600. About More ❯