3 of 3 Permanent Verint Jobs in England

public sector clients, ideally leveraging AI as a USP. · Deep experience in several of the following technologies: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management including native AI capability · Outstanding communication able to explain complex topics to technical and non-technical audiences with clarity and confidence. · Strong ...

data solutions Proven success shaping winning solutions for £20M-£200M+ bids/contracts Experience across several: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management (incl. AI) Strong communicator across technical and business audiences Advanced stakeholder engagement Experience running capability modelling and roadmap sessions Agile problem-solving Background ...

Contact Center Components, solutions, Call flow and Integrations. Excellent understanding in Workforce Optimization solutions like Quality Management, Workforce Management, Analytics and Reporting. (Calabrio/Verint/NICE/Zoom etc.) Strong Experience with standard Call recording technologies Strong Experience with Contact Center Solution Integrations with Workforce Optimization suites. (Calabrio …/Verint/NICE/Zoom etc.) Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Calabrio WFO solutions. Experience in training BAU Team on learnings, case studies and other solutions. Experience in handling Severity 1 situations, troubleshoot on-call with Customer ...