2nd Line IT Support Engineer
- Hiring Organisation
- Digital Waffle
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £38,000 per annum
join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure. Key Responsibilities Provide Level 2 technical support across networking, infrastructure, and cloud services. Troubleshoot complex networking issues , including … network performance problems. Support and maintain firewall, switching, and wireless infrastructure . Perform firmware and software upgrades on networking equipment. Manage and maintain virtualisation environments (VM lifecycle management). Support Microsoft 365 services , including Exchange, Teams, and SharePoint. Assist with Azure infrastructure and understanding of cloud resource fundamentals. Support ...