IT Service Desk Analyst - 1st & 2nd Line IT Support
- Hiring Organisation
- MACKENZIE JONES IT LIMITED
- Location
- Ely, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with internal Infrastructure teams, third … disabling user accounts, managing passwords, access permissions and user authentication. Cloud Services: Supporting cloud-based applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising ...