2 of 2 Permanent Analytical Skills Jobs in Epsom

build and maintain internal knowledge articles, troubleshooting guides and support processes. Share technical platform knowledge with colleagues across Support, Account Management and Customer Success. Skills and Experience Solid experience in 2nd line application support, technical support, or SaaS/platform support. Strong troubleshooting and analytical skills — comfortable … development and product teams. Experience with SaaS platforms, email marketing/deliverability, or CRM systems is a bonus, but not essential. Personal Qualities Naturally analytical — you like getting to the bottom of a problem. Calm and methodical under pressure, especially with escalated issues. Proactive and happy to take ownership ...

application support, SaaS support or technical customer support A proven track record supporting customers using a complex software platform Excellent written and verbal communication skills, with the ability to explain technical issues clearly Strong analytical and problem-solving skills, with good judgement on whether an issue … tools), or email deliverability Personal Qualities Customer-focused and solutions-driven Calm, professional and confident when handling complex queries Proactive and comfortable taking ownership Analytical, organised and detail-oriented Collaborative, with the ability to influence without formal authority Working Pattern Office-based, Epsom Monday to Friday, 9:00am ...