2 of 2 DemandTrendPermanent Customer Service Jobs in Epsom

Service Desk Analyst - Hybrid Our client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis. The Service Desk Analyst will provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a … brilliant benefits package including annual leave, pension scheme, hybrid working, discretionary bonus, medical cover, car scheme, on-site parking and food facilities, as well as many, many more perks! Service Desk Analyst - Key Skills: 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role Working knowledge and understanding of … to procedures Strong documentation skills Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Ability to use remote control More ❯

team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication and customer service skills are essential as much of the role will be customer facing. Job requires a driving licence and use of their own car for travel between More ❯