1 of 1 Permanent 3rd Line Engineer Jobs in Essex

2nd/3rd Line IT Support Engineer About the Role An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion. This … position is ideally suited to a senior 2nd Line Engineer or an experienced 3rd Line Engineer who is confident taking ownership of complex issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects … will be required, we offer a flexible hybrid working model with 1-2 days per week in the office. Key Responsibilities Provide escalation support for 1st and 2nd Line engineers and handle complex Service Desk requests. Perform onsite support, installations, and troubleshooting where remote resolution is not possible. Take ownership of Service Desk innovation and continuous improvement initiatives. More ❯