Service Delivery Manager
Southend-on-sea, Essex, United Kingdom
One to One personnel Limited
Service Delivery Manager Full-Time Southend on Sea Salary up to £42,000PA (depending on experience) Are you a dynamic and driven leader with a passion for operational excellence and compliance? We're looking for a Service Delivery Manager to join a busy thriving team and take ownership of service delivery, team leadership, and client … satisfaction across the division. Key Responsibilities Lead internal service teams, supporting the Operations Director in delivering efficient, compliant services. Manage planning and delivery of all Kitchen & Air orders, including PPM, ensuring correct resources and skill sets are allocated. Oversee key contracted accounts, improving customer relations and supporting account growth. Respond to customer complaints with same-day action plans. Support … tracking and compliance reporting. Identify and onboard subcontractors and additional resources as needed. Conduct performance reviews and support team development and training. Act as cover for the Legionella Services Manager when required. Financial & Compliance Responsibilities Ensure timely invoice and minimal work-in-progress (WIP), in line with KPIs. Monitor and maintain gross profit margins and budget awareness. Approve purchase More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: