8 of 8 Permanent ITSM Jobs in Essex

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

various hospital locations. Collaborate with other Digital Services teams including Service Desk, Desktop Support, and Infrastructure. Accurately maintain asset records and configuration documentation using ITSM tools. Ensure equipment installations and support align with Trust SLAs and governance standards. What Were Looking For: Proven experience in IT support environments (ideally 5+ More ❯

level of accuracy and detail in documentation in required. Preferred Qualifications include ITIL Foundation certification or higher, and familiarity with network operations and IT service management tools. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of More ❯

Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. Monitor and follow up on outstanding service requests to ensure … in a similar IT support or service desk role. Strong knowledge of Windows operating systems, as well as common software applications. Familiarity with IT service management tools (e.g., ServiceNow, Jira, or similar). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as More ❯

The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain technical documentation, including design specifications, configuration, and deployment guides and will lead a team of ServiceNow … developers to implement and maintain the platform. Manager will also work directly with the ITSM Product Owner to provide technical guidance and support with requirements definition and validation for ITSM related solutions and processes. What you'll do Lead the strategic development and implementation of ITSM automation solutions, incorporating ServiceNow … platform to enhance the efficiency and effectiveness of IT service delivery and support. Manage and cultivate a team of ITSM Engineers, overseeing the design, construction, testing, and deployment of ITSM automation solutions. Collaborate with IT leaders, project managers, and stakeholders to identify automation opportunities, developing comprehensive automation roadmaps. Design ServiceNow More ❯