2 of 2 DemandTrendPermanent ITSM Jobs in Essex

server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server (Apply online only)). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making More ❯

and continuous improvement of Service based reporting, analytics, and insight generation that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights … quality service to ParentPay Group customers. This will be achieved via the following: ServiceNow Performance Analytics Ownership - Develop, maintain, and continuously improve ServiceNow dashboards, reports, KPIs, and metrics across ITSM and CSM to ensure accurate, real-time visibility of service performance. Analyse service data to identify trends, risks, and opportunities. Produce board ready and operational reports with clear narratives and … to support accurate demand forecasting, workload planning, and resource alignment within the service function. Skills, Knowledge and Expertise Extensive experience with ServiceNow, particularly Performance Analytics, Dashboards, and Reporting in ITSM and CSM environments. Demonstrable experience producing insightful, executive level reports with clear narratives and data-driven recommendation. Strong communication and storytelling skills, you will be able to convey insights in More ❯