5 of 5 Permanent ITSM Jobs in Essex

environments. Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound). Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Understanding of cybersecurity principles and previous collaboration with MSPs. About Jollyes Pets Jollyes ...

lead Workday role for at least 5 years Strong understanding of business processes in HR and/or Finance Familiarity with agile or IT service management practices Experience working in an international and complex organisational environment Excellent communication skills in English Key competencies Leadership and people management Strategic thinking ...

user-based IT hardware and software Offer end-user support for onsite devices and networks, guiding staff or clients through actions via ITSM Tool, MS Teams, face-to-face, or over the phone Support standard and authorised non-standard software applications Take ownership and manage Service Desk tickets through ...

with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including ...

desk systems. Resolve incidents and service requests in line with agreed service levels. Log, prioritise, and manage incidents and service requests accurately within the ITSM system. Ensure issues are resolved or escalated appropriately. Create, modify, and disable user accounts and permissions in line with security policies. Support password resets … third-line teams when required. Work closely with other IT teams to resolve recurring problems. Essential Experience: Knowledge of working with an IT Service Management tool. Current Service desk experience. Experience in a customer service role. Experience with M365 environments. Essential Qualifications: BTEC level 2 or CompTIA A+ core ...