We are delighted to be working on behalf of an award-winning commercial motor insurer based in Chelmsford who are looking to appoint an IT SupportAnalyst to join their team. This role will be suitable for an experienced IT Support professional looking to further their skillset and join a forward-thinking company. Key Responsibilities: Provide technical … support to staff members. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Keep users informed about the status of their tickets. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations and new user configurations. Cabling and More ❯
to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a SupportAnalyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate … technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse supportMore ❯
to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a SupportAnalyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate … technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse supportMore ❯
to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a SupportAnalyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate … technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse supportMore ❯
IT Support Graduate £25-30,000 per annum + permanent benefits Chelmsford - 5X a week on-site Are you a recent IT graduate looking to launch your career in a fast-paced, hands-on environment? We're looking for enthusiastic and driven individuals to join our IT Support team. This is the perfect opportunity to apply your technical … knowledge, develop your skills, and gain valuable industry experience. What You'll Do: Provide first-line technical support to colleagues and clients Diagnose and troubleshoot hardware, software, and network issues Assist with system installations, updates, and maintenance Escalate complex issues to senior team members where required Always deliver excellent customer service and clear communication What We're Looking For … learning Ability to work both independently and as part of a team What We Offer: Full training and mentorship from experienced IT professionals Opportunities for career progression and certification support A collaborative and supportive working environment Competitive salary and benefits package More ❯
