9 of 9 Permanent Customer Experience Jobs in Exeter

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment Review and update content to ensure the virtual support assistant is delivering More ❯

team and start a better life for yourself. We are IKEA Exeter and are excited to invite enthusiastic and friendly people to join our Customer Relations team. We offer various contracts, including a 12-hour weekend-only contract, and 18-hour and 24-hour contracts involving working 3 in … full list of benefits, visit: IKEA Careers Benefits What You'll Need to Have We seek co-workers who aim to provide an exceptional customer shopping experience, always putting the customer at the center of their work and inspiring others to do the same. The ideal candidate … will have experience-paid, voluntary, or academic-in a team environment. Passion for learning and enthusiasm for delivering excellent customer service are essential. Retail or customer-facing experience is desirable. This is a fast-paced role requiring demonstrated experience and a willingness to serve many More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer … agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and arrange and manage suitable site visit. Take full responsibility More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy. Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient. Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment. Review and update content to ensure the virtual support assistant is delivering More ❯

our customers. Key Responsibilities: Sales: Leverage your commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities. Represent Unity5 at events and customer community activities, showcasing our services and product expertise. Implementation: Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering … to our defined methodologies and processes. Kick-off projects, setting clear goals and deliverables aligned with customer objectives. Gather process and configuration requirements for system setup. Understand technical requirements for installation, integrations, SSO, and migration. Manage customer risks and issues using your product and business process knowledge. Configure … both backend and frontend systems manually and through scripting to set up customer test and live environments. Test and approve system deliveries before release to customers. Troubleshoot and resolve technical issues promptly. Train customers on utilising the configured functionality. Oversee the go-live process through customer 'hypercare' and More ❯

them What We're Looking For -Ambitious, driven graduate or career starter -Natural communicator with confidence -Resilient, coachable, and full of energy -Sales or customer experience? Great. If not - we'll train you, -Just be open to speaking to cool engineers, Techy's and hiring managers -We will More ❯

area. In this role, you will play a key role in the continued development of a bespoke platform and create integrations that enhance the customer experience and streamline business processes. Responsibilities: Develop and maintain PHP applications Design and implement new user interfaces Contribute to the management information system … used across the business Monitor server and system performance Tech Stack: PHP (Laravel, Yii, Symfony) Frontend experience with JavaScript frameworks SQL RESTful APIs Linux & AWS Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯