IT Support Engineer
Fareham, Hampshire, South East, United Kingdom
FBI &TMT
a range of cybersecurity products and ensuring the stability of both customer-facing services and internal systems. Service activities will be tracked through our IT Service Management system (Ivanti) to monitor performance against SLAs and KPIs. Key Responsibilities Implement a variety of cybersecurity tools for clients, such as: Sentinel … training Monitor cybersecurity systems and infrastructure to identify issues and respond accordingly (note: critical alerts are handled by the Security Operations Centre). Address support requests from clients, resolving any issues related to live services efficiently. Recognize and address potential risks or service problems before they impact operations, collaborating … courteous manner in all communications via phone, email, and messaging platforms. Adhere to established processes for service deployment, revising documentation when necessary to ensure it remains clear and accurate. Assist in creating and transitioning new services to operational use, including full documentation and handover to the SOC. Escalate any More ❯
Employment Type: Permanent
Salary: £30,000
Posted: