Salary : £25,000 - £30,000 Location : Fareham (office-based full time for collaboration and learning) Experience : Support a wide range of external customers with varied tech environments Tech Exposure : Microsoft365, Windows Server, desktops, cloud apps, and more Progression : Clear path into 2nd line and project support as you grow your knowledge Team Culture : Friendly, collaborative, and … properly What you’ll be doing: Acting as the first point of contact for incoming IT support requests via phone and email Troubleshooting and resolving 1st line issues across Microsoft365, Office apps, Windows, and user accounts Escalating more complex issues to 2nd line when needed and learning from them along the way Logging and updating tickets … licence assignments, and more What you’ll bring to the table: Some commercial experience in an IT support role (or relevant IT training/certifications) A basic understanding of Microsoft365, Office apps, and Windows OS Great communication skills, confident, friendly, and clear A methodical approach to troubleshooting and a real willingness to learn Bonus points if More ❯
decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While our client is primarily a Microsoft-centric business, they partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various … Versions) Microsoft365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint … DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect/M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation More ❯
work over time. What’s in it for you? Salary : £28,000 - £34,000 Location : Fareham: full-time, office-based Tech Variety : Work across multiple environments and industries, supporting M365, Windows Server, VMware, networking, and more Team Culture : Tight-knit service desk where you’ll be supported, challenged, and valued Career Growth : Exposure to 3rd line engineers and project work … the escalation point for 1st line, resolving more complex support tickets across infrastructure and end-user tech Supporting external customers remotely (and occasionally on-site if needed) Working across Microsoft365, Windows Server, AD, Exchange, and virtualisation platforms Troubleshooting light networking issues, switches, firewalls, DNS, DHCP Logging, managing, and owning tickets from start to resolution Helping to … the table: Proven experience in a 2nd line IT support role, ideally in an MSP or multi-customer environment Strong knowledge of Microsoft tech: Windows 10/11, M365, Windows Server, Active Directory Some hands-on experience with VMware or similar virtualisation platforms A solid understanding of basic networking – enough to troubleshoot when things go wrong Great communication skills More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
wide variety of technologies and clients while being mentored toward progression into more advanced areas such as cloud architecture and cyber defence. Required Skills: Solid experience with Windows Server, Microsoft365, networking & firewalls Knowledge of virtualisation (Hyper-V/VMware) & cloud platforms (Azure/AWS) Confident handling 2nd line escalations and working in fast-paced environments Strong … communication and a drive to grow technically MSP experience a bonus, but not essential Exclusive Benefits: Competitive Salary (£32,000 - £37,000) Hybrid Working & Flexible Hours Paid Certifications & Training Microsoft, AWS, Cisco & more Progression Pathways into Cloud Infrastructure & Cyber Security Private Medical Cover & Sick Pay Annual Leave + Bank Holidays Regular Social Events drinks, bowling, team nights & more! Friendly More ❯
a team and interact professionally with end users. Willingness to learn and develop new skills - training will be provided. Full UK driving licence. Nice to Have: Knowledge of Office365, Exchange, Teams or Outlook. Backup systems experience. Familiarity with ITIL processes or service management tools. Key Benefits: Salary: £30,000 - £32,000 DOE Up to 5% bonus Industry More ❯
Experience with how an ITIL service desk runs Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player More ❯
1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award-winning organisation is committed to helping you achieve your full potential with: A competitive starting … salary of up to £25k. 1st-class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands-on experience with cutting-edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR … ICT Degree. OR 12 months of experience in a similar role. Skillset: Competent PC user with strong Microsoft skills. Working knowledge of MicrosoftOffice 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to or simply click Apply now! Spectrum IT Recruitment More ❯