Service Desk Team Lead
- Hiring Organisation
- Randstad Digital
- Location
- Fareham, England, United Kingdom
Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance: Conduct regular ticket audits and call monitoring to maintain an exceptional standard of customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly ...