Service Desk Ops Manager
- Hiring Organisation
- DXC Technology
- Location
- Farnborough, Hampshire, UK
- Employment Type
- Full-time
Tooling \n \n Oversee the effective use and configuration of ITSM platforms \nDrive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologiesIdentify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)Ensure telephony/ACD systems are optimised for call routing, IVR, and reportingCollaborate ...