Service Level & Continual Improvement Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Farnborough, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
performance dashboards and reporting, providing accurate, timely and meaningful insights to customers, senior leaders and governance forums. Maintain consistent performance indicators, measurement definitions and data quality controls to ensure reporting is reliable, auditable and aligned with contractual commitments and service outcomes. Analyse performance trends, incident patterns, supplier dependencies … progress and escalating risks. Ensure initiatives have accountable owners, agreed baselines, measurable success criteria and clear delivery plans. Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer ...