Service Desk Ops Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Farnborough, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single … relevant to Service Desk tooling and services. Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function. ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service ...