Information Technology Support Technician
- Hiring Organisation
- Gold Group Ltd
- Location
- Farnborough, England, United Kingdom
from you. What You’ll Be Doing as an IT Support Technician Providing first-line technical support via phone, email, remote tools, and IT Service Management systems Logging, categorising, and prioritising tickets in line with SLAs Troubleshooting hardware, software, networking, and account-related issues Managing the full lifecycle of corporate … Microsoft Windows and Microsoft 365 Active Directory/Azure AD account administration Basic networking and remote access troubleshooting iOS device support (iPhones/iPads) ITSM and remote support tools (e.g., ServiceNow, BeyondTrust, Cherwell) ITIL Foundation v4 certification (or willingness to obtain) is desirable. Key Skills & Attributes Excellent communication and interpersonal ...