2 of 2 Permanent Knowledge Management Jobs in Farnborough

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

transition governance and delivery excellence, including internal and customer governance reviews, documentation standards, stage-gate controls, and seamless handover to account, contract, and service management teams. Manage escalations and drive resolution, serving as the primary contact for customer and internal issues, identifying root causes, and continuously improving transition methodologies … activities while providing data-driven updates and recommendations to senior leadership. Team Leadership & Capability Build, lead, and develop a high-performing transition and project management team, overseeing hiring, onboarding, coaching, performance reviews, career development, and employee retention while creating an environment where individuals can thrive. Champion an AI-native ...