4 of 4 Permanent Performance Management Jobs in Farnborough

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service ...

responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with business stakeholders, service owners, operational … teams, commercial functions and third-party suppliers, the role drives accountability, addresses service performance issues and embeds a culture of continual improvement aligned with ITIL 4 principles. Key Responsibilities Define, negotiate and maintain SLAs, OLAs and supplier underpinning agreements, ensuring commitments are measurable, achievable and aligned with business needs ...

promoting a safe, secure, and values-driven working environment Manage project delivery against agreed targets for customer satisfaction, quality, time, cost, revenue, and cash performance Ensure team compliance with operating frameworks, competency standards, and performance management requirements Resolve programme conflicts and prioritisation challenges through effective collaboration across … teams and stakeholders Support governance, reviews, and reporting by providing accurate delivery, financial, and resource performance updates Essential experience of the Project Manager: Proven experience delivering and managing IT projects, with strong knowledge of project management principles, methodologies, and governance Demonstrated leadership skills, with the ability to motivate ...

stakeholder engagement Working closely with engineering, product and commercial teams Supporting delivery into government, defence and secure customer environments Driving project governance, reporting and performance management Building trusted relationships with internal and external stakeholders We're Interested In People Who Have Experience In: Satellite Communications (SATCOM) Secure Communications ...